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Quality Coordinator
2 months ago
Personal Growth. Expansion. Teamwork. Innovation. Be a part of a truly patient-first environment and an organization that cares about their employees.
Under the direction of the Quality and Performance Improvement Manager, the Quality Coordinator will provide coverage and support to the Patient Relations Coordinator and the Quality Improvement and Operations Analyst as needed to ensure optimal department functioning. The Quality Coordinator provides excellent customer service and reputation management, and assists in reporting and data analysis as needed.
This is for a casual role based at the corporate office in Woodbury, MN. Casual is defined on an as needed basis for coverage during busy times, projects and staff coverage as needed. Scheduled day hours are Monday - Friday 8:00 am to 4:30 pm.
Job Responsibilities:
- Supports the mission to continuously improve Summit's quality of care by listening to patients, documenting and investigating concerns, and partnering with department leaders to proactively problem solve and meet patient needs and expectations.
- Supports reputation management and serves as a liaison between patients and the organization's administration, staff and physicians.
- Performs various processes of quality data collection including data exports, imports, and audits, input of patient reported outcome surveys, general maintenance of systems, and other data collection processes relevant to quality reporting, analysis and trending.
- Partners with Quality and Performance Improvement Analyst to prepare reports, extract and analyze data to show trends over time, and prepare other materials for presentation to various audiences.
- Some time spent working and interacting with employees in clinic, therapy and surgery center setting.
Required Knowledge and Skills:
- Must be knowledgeable of and comply with all confidentiality requirements related to assigned healthcare business activities and management of patient records, including but not limited to compliance and HIPAA regulations.
- Must be knowledgeable of and comply with all safety requirements and practices related to assigned responsibilities
- Ability to maintain confidentiality and manage behavior in an environment where highly sensitive personal information related to incidents, data, data analysis findings, and clinical practice is frequently handled and discussed.
- Knowledge of analytical tools, including statistical process control and data display and performance improvement methods and tools.
- Capable of relating to diverse age, demographic, and cultural backgrounds. Excellent verbal and written communication skills.
- Proficient in Microsoft Office, including Word, Excel, PowerPoint, Visio.
Summit Health ASO, provides administrative and clinical support to our full spectrum of orthopedic care services in our sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert teams are part of the 1000+ employees who partner to provide quality services and care designed to support a healthier, more active lifestyle.
Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.
