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Advanced Medical Support Assistant

2 months ago

Bay Pines, Florida, United States Veterans Health Administration Full time

The Advanced MSA serves in the Radiology Call Center and Radiology reception areas to coordinate care for patients receiving care at the BPVAHCS.

Clinics and programs include the full range of services offered in Radiology Service.

Assignments at this level include, but are not limited to:

Scheduling, canceling, rescheduling patient's appointments and/or consults
Preparing for clinic visits
Entering no-show information
Monitoring the electronic wait list
Monitoring both inpatient and outpatient appointments for areas of responsibility
Ensuring action required encounters are printed to providers twice daily in order to obtain appropriate workload credit
Verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals
Performing basic eligibility, co-pays and preauthorization requirements for specific coverage.

Call Center.

Centralized unit dedicated to Multiple ancillary and interdisciplinary outpatient clinics that determine the need of the caller (i.e., scheduling, processing order status requests, reviewing CPRS, and routing clinical questions to appropriate clinical staff).

Radiology/Imaging/Nuclear Medicine.
Units which provide diagnostic testing to patients because of a request from a clinician in a patient care setting.

Work Schedule:
Monday-Friday, 8:00 am - 4:30 pm.

Telework
:
Ad-hoc available

Virtual:
This is not a virtual position.

Relocation/Recruitment Incentives
:
Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Fi

nancial Disclosure Report:
Not required