Sr. Technical Business Analyst

Abacus Insights is a mission-driven technology company focused on transforming the healthcare data industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.

With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payors access to data that has been historically siloed and inaccessible. Through our platform, these healthcare organizations can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs.

Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $81 Million from leading VC firms with deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in a sector that is not only ready for disruption. We're growing quickly and would love for you to be a part of it

About the Role:

We are seeking an experienced professional to join Abacus Insights' Delivery team in the role of Senior Technical Business Analyst. The Delivery team provides implementation services to our clients on our modern cloud-enabled data management platform. The core responsibilities of the Senior Technical Business Analyst include authoring technical specification documents, authoring source-to-target mapping specifications, and building operational and analytical conceptual data models.

The Senior Technical Business Analyst collaborates with team members to interview key business and technical stakeholders from the client to collect requirements. The ideal candidate will be comfortable and willing to leverage a mix of business analysis, technical analysis, and project management skills (we anticipate 80% of the role will be BA-related work and 20% PM) combined with their knowledge of healthcare business domain knowledge, healthcare data knowledge, and modern data technologies.

This role requires an analytical thinker with experience using healthcare data. The Senior Technical Business Analyst must have a proven track record in leading the development of technical requirements related to data in a client-based setting. Qualities required to succeed in this role include strong cross-functional collaboration skills and client engagement acumen.

In this role, you will:

• Technical Requirements Management: Develop technical requirements in the form of source-to-target mappings, conceptual data model designs, and technical specifications document (TSD). Work with subject matter experts, clients, and cross-functional teams to understand business requirements and translate those requirements into a technical specifications document (TSD). This may include elaborating on requirements with the client, capturing acceptance criteria, and identifying non-functional requirements. Technical requirements scope can vary across a broad range of client deliverables including, but not limited to, reports, dashboards, data extracts or views into the data used by the client for operations or analytics.
• Communicating your Design: Use your experience and knowledge to create data flow diagrams and conceptual data models to communicate technical requirements to stakeholders and peers.
• Requirements Validation: Perform a set of tests against the delivered solution and confirm that all acceptance criteria are met before turning over the solution to the client. This is a validation step performed by the technical requirements author with assistance from other team members to simulate the actual client user acceptance testing (UAT) as a precursor to the client's actual UAT. This activity complements core testing performed by the Abacus QA team.
• Collaboration and Coordination: Work closely with cross-functional teams, including business experts, business analysts, project managers, account executives, and data engineers, to successfully implement client projects. Collaborate with Product Management to identify client-specific requirements that may translate into an existing standard product feature or a future feature on the product roadmap.
• Project Lead: Create and execute detailed task-level project plans. Run daily internal progress/status calls; flag any risks to schedule and quality of deliverables. Maintain all project management artifacts with support from the program manager, ensure document version control, and assist the program manager with the overall governance of the engagement.
• Analyze: Analyze data and reports to validate the quality of information, identify trends, highlight patterns, identify inconsistencies, and summarize/present findings and results.
• Mentor: Guide and mentor less-experienced technical business analysts.
• Training and Support: Provide knowledge and training to internal teams on technical requirements gathering techniques and business domain knowledge to enhance the team's capability. Provide ongoing support to address questions and issues raised by the implementation team.
• Cross-Functional Communication: Serve as a bridge between the business requirements and Abacus technical teams, effectively communicating the technical requirements to team members.
• Change Management: Own and manage all net new requests from client, tracking resolution using internal project management tool.
• Awareness of Product Capabilities: Become educated and understand the strategy of new product launches, new features, and product upgrades, and how they support the client.
• Process Improvement: Conduct process analysis and evaluation and implement process improvements that lead to better solutions and client satisfaction.

What we're looking for:

• Bachelor's degree in health care administration, Computer Science, Business, or equivalent experience.
• 7+ years' experience, preferably at a payor, with a strong working knowledge of US healthcare data, including but not limited to Membership, Enrollment, Eligibility, Medical Claims, Pharmacy Claims, Plan, Clinical, and Provider.
• 7+ years' experience in data analytics and SQL.
• Experience with JSON, ETL tools, data mappings, data profiling, SQL, data pipelines, and running or writing simple Python scripts.
• Familiarity with cloud services like AWS, Azure, Databricks, and Snowflake.
• Ability to understand and review technical documents and artifacts.
• Ability to interpret and review data transformation logic/specifications.
• Business domain expertise and associated technical proficiency to deliver solutions that meet the client's needs within the healthcare provider data domain.
• Demonstrated experience navigating complex Payor and Payvider environments as an analyst or consultant eliciting a client's business requirements and building relationships.
• Strong communicator who can leverage their domain expertise effectively with the client and build working relationships with internal and external team members. Ability to communicate succinctly and clearly, both verbally and written, across technical and non-technical audiences at multiple levels.
• Analytical thinker with the ability to understand and document business processes, elicit, and identify implied requirements, extract insights, and translate them into comprehensive and cohesive requirements and requirement plans.
• A high level of project organization, attention to detail, and time management.
• "Roll up your sleeves mentality" working side-by-side with your team.
• Demonstrated ability to thrive in a fast-paced, dynamic startup environment.

Bonus Points:

• AWS Certification - Fundamentals
• Project Management – PMP Certification
• Scrum Master Certification

The ideal candidate will be organized, self-motivated, and able to complete complex tasks with little supervision. The Senior Technical Business Analyst will be encouraged to remain current with market trends by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. The Client Solutions Analyst will be required to work with internal and external departments and be able to position products, solutions, and services to be highly competitive to address market and client needs.

Equal Opportunity Employer

As a mission-led technology company that is helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. We are dedicated to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.