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Clinical Business Analyst
2 months ago
We are seeking a highly skilled Clinical Business Analyst to join our team at Brigham and Women's Hospital. As a key member of our Digital Clinical Departmental Information Systems team, you will play a critical role in providing exceptional customer support and troubleshooting for our clinical users.
Key Responsibilities- Provide support and education to users on the use of clinical and complementary applications, including Epic Optime, Anesthesia, Cupid, ASAP, and Pheonix.
- Identify and resolve issues, escalating as needed for timely resolution.
- Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
- Participate in team meetings to discuss team and project activities, issues, changes, and communications.
- Assist in identifying and recommending best practices for business analysis, training, and end-user support functions.
- Bachelor's Degree required.
- 3+ years of healthcare information technology experience.
- Epic experience in one of the above clinical applications desired.
- Experience in the development, support, or operation of software applications in a healthcare setting.
- Excellent oral and written communication skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Demonstrated analytic and problem-solving skills.
- Ability to learn quickly.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
This is a hybrid working model position, with a mix of on-site and remote work. The employee is expected to be available for on-call coverage as business needs dictate.
