Business Analyst

2 months ago

Boston, Massachusetts, United States Kforce Inc Full time

RESPONSIBILITIES:

A Kforce client in the Boston, MA area is seeking a Business Analyst who will be responsible for the analysis, configuration, management, and reporting for the client's application portfolio.Responsibilities:
  • Work with various stakeholders, and application owners to solicit, review, analyze, define, and document overall business/technical requirements
  • Support Applications Operations initiatives in the development of work plans, estimates, and timelines
  • Gather and document workflow, high-level and detailed gap analysis, and sometimes business and technical requirements by guiding stakeholders through their workflow processes
  • Maintain and manage current state and future state documentation, help build run books to operationalize current implementation
  • Develop use case scenarios for the user acceptance testing process
  • Work with IT Operations (Application Operations, Desktop, Server, and Network Teams) to obtain an understanding of products and the documentation requirements
  • Document process workflows and update existing ones as needed
  • Update and improve on existing documentation as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation
  • Edit technical specifications and requirements to improve quality and clarity of the documentation
  • Ensure technical information is well structured and flows well through documents
  • Create user documentation for a variety of systems, including how-to guides, troubleshooting procedures and instruction manual for various audience comprehension
  • Identify business processes, and design solutions to solve business problems.
  • Develop technical solution documentation and guidelines, business requirement documents for SharePoint and M365 platform projects
  • Create Adobe Forms based on business requirements

REQUIREMENTS:

  • College degree or equivalent experience in Computer Science, Technical Systems, or related field
  • 3+ years of work experience as a business, data, or systems analyst, preferably within an IT department or large matrix organization
  • Experience working with operations departments to obtain an understanding of technical systems and the documentation requirements
  • Self-motivated and organized with the ability to work with minimal supervision; Take ownership and ability to work within deadlines/timelines and within the scope
  • Strong written, verbal communication, and presentation skills required
  • Ability to work independently and within a team environment
  • Experience with SharePoint and M365 Office Suite
  • Experience mapping processes using Visio or similar tools
  • Proficiency in image-capture software, such as Snipping Tool or SnagIt
  • Proficiency with collaboration tools such as Microsoft Teams, Go-To meeting, and Zoom
  • Finds creative solutions to complex problems and is willing to change the way something has been done in the past
Desired Qualifications & Skills:
  • Familiar with Scrum/Agile methodology and tools including Azure DevOps
  • Experience in project management and SDLC within an IT organization
  • Familiar with Adobe form creation, Adobe Creative Applications & Services
  • Ability to work with various stakeholders to document and build out business requirements
  • Strong intellectual curiosity and capacity for professional growth
  • Ability to perform with a strong sense of urgency
  • Attention to detail with the ability to manage multiple priorities
  • High level of professionalism and focus on quality
  • Oral and written comprehension of English
  • Must be a self-starter that requires only limited supervision/guidance

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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