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Implementation Specialist

3 months ago

Albion, United States Janus Health Full time

At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.


Summary

Our Delivery & Success team is committed to creating true, lasting value for our customers. They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely and optimizes the value through our hands-on implementation. The Implementation Specialist works closely with our customers to understand their business and deliver the committed Janus products on time and efficiently to maximize return on investment. They are the voice of the customer internally and partner with all stakeholders to ensure customer success.

Responsibilities

  • Understand customer business objectives, goals, culture, decision-maker concerns, market and needs to deliver appropriate customer-focused product solutions
  • Lead customers through design, build, testing, training, and go-live phases of an implementation ensuring an on-time delivery of the Janus solutions; help customers navigate workflow and operational process changes.
  • Test functionality prior to deployment to ensure successful go-lives; serve as product expert and lead training on features and functionality.
  • Understand the product value proposition and ensure customers realize the expected value.
  • Monitor customer performance and prepare, analyze, and present data to inform stakeholders on financial, productivity, and customer satisfaction opportunities.
  • Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track action items.
  • Proactively identify, mitigate, and escalate risks to product delivery or customer perception with proposed solutions.
  • Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors; acts as the voice of the customer.
  • Deliver exceptional customer experience resulting in referenceable, satisfied customers.
  • Provide feedback on Janus platform and work with Product team to inform product requirements and enhancement changes.
  • Collaborate with Janus team members to improve internal and/or external processes to increase team member and customer satisfaction.

Please note that this job description is not intended to be an exhaustive list of all responsibilities, expected outcomes or qualifications associated with the role. Janus reserves the right to make changes and/or assign additional responsibilities of a role within reason at any time with or without notice.

Qualifications

  • Bachelor's degree in business or related field or equivalent work experience.
  • 2+ years of experience in a technology, consulting, or customer-facing role in healthcare software technology. Revenue cycle domain is preferred.
  • Enthusiastic about technology and improving the lives of our customer's employees.
  • Ability to be performance driven, motivated with a focused attitude even while working independently.
  • Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers.
  • Experience working with large datasets in Tableau, SQL, Excel or other data analytics tools and proven ability to synthesize data into meaningful analyses and communicate effectively with key stakeholders.
  • Excellent organizational, verbal, and written communication skills to be able to collaborate with customers; proven experience building strong internal and external relationships.
  • Strong analytical and critical thinking skills; does not make excuses.
  • Flexibility and comfort working in a dynamic and constantly changing environment of a startup.
  • Has fun, celebrates success, and contributes to a positive culture
  • Experience working at health system or healthcare technology company preferred.
  • Experience working at a software as a service (SaaS) company preferred.
  • Experience working in a high growth environment preferred.

Travel Requirements

This role requires periodic domestic travel. These travel expectations will be communicated by the department manager or executive. Janus is committed to providing as much flexibility and advanced notice as possible related to scheduling travel.

Physical Demands

This job operated in a professional remote environment. This job uses standard office equipment. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office equipment. The employee frequently communicates with internal and/or external people. Must be able to exchange accurate information in a timely manner. Must be able to recognize objects from short and long distances.


We know that potential candidates are often less likely to apply to a position if they don't match 100% of the job qualifications. Don't let that be why you miss out on this opportunity We encourage you to apply if you can demonstrate many of these skills and competencies.

Care for the Whole Person

At Janus, our commitment is to provide each employee with what they need to be successful. Our benefits package has been designed in a thoughtful way that allows our employees to be happy, healthy and whole. Here are a few things we offer:

  • We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members. There are other options available as well.
  • We contribute 75% of premiums for dental and vision insurance for employee-only plans.
  • We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional.
  • We have a 401k plan with minimal portfolio fees, traditional and roth options, as well as rollovers and loan capabilities.
  • We offer stock options to share in the value we create and in the ownership of Janus, so let's make it something that we are proud of.
  • We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year.
  • We encourage sacred moments that are free from distractions and allow you to create a connection with someone or something that is meaningful to you.
  • We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill.
  • We offer parental leave because bonding with your newest addition is so important
  • We have caregiving leave for our employees that are the primary caregiver for a loved one and needs time to care for that person.
  • We want you to look for personal enrichment opportunities and will give you up to $500 per year to invest in yourself. We want you to be the best version of you and take time to do things you enjoy
  • We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel).
  • We have committees focused on organizational initiatives to increase employee happiness and the recruitment and retention of a broad, inclusive workforce that represents a diverse range of interests, abilities, talents, and cultures. You are welcome to join

We have a benefits summary for you to review and will send more comprehensive information with your offer letter. If you want to review it sooner, just let us know

Equal Opportunity Statement

Janus is an equal opportunity employer. We hire great people from a wide variety of backgrounds and appreciate our differences. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Further, consistent with applicable federal and state law, Janus provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Janus' policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require reasonable accommodation, please contact the People team.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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