Customer Accountant

4 weeks ago

Remote, Oregon, United States Verra Mobility Full time


Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Culture

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview

The Customer Accountant role is a part of the Service Delivery organization and is responsible for the reconciliation of payments and other cash and non‐cash transactions for a group of customers. This role is responsible for the managing and overseeing of customer accounts to ensure accuracy and compliance with company standards. This role involves billing, payment processing, account reconciliation, and providing exceptional customer services to address any inquires or issues related to accounts. The Customer Accountant plays a crucial role in maintaining the health and integrity of the organization by ensuring timely and accurate customer transactions.

Responsibilities


• Daily, monthly and YTD reconciliation of customer program funds and statements from various channels (check, electronic, etc.).

• Discrepancy analysis and resolution.

• Customer fund transfers.

• Payment refund processing.

• Maintain positive customer and vendor relationships by providing the highest level of service.

• Uphold company controls, policies, and procedures.

• Perform other duties as requested.

• Performs daily deposit operation functions for the clients including, but not limited to: ACH and check processing and return handling, wire transfer processing, dormant account monitoring, returned deposited items, account research requests, deposit account reviews and corrections, returned mail, foreign checks processing.

• Responsible for all deposit product government reporting, corrections, and customer research inquiries.

Qualifications


• Minimum of 2‐3 years of related accounting/ accounts payable experience.

• Prefer Bachelor's degree in Accounting/ Finance or related field or equivalent experience.

• Experience making entries in accounting information systems (Great Plains preferred).

• Proficient with a variety of computer software applications in word processing and spreadsheets such as MS Word & Excel (Advanced Excel skills a plus).

• Demonstrate high sense of urgency and personal initiative related to customer service and problem resolution.

• Strong written communication skills (clear and precise).

• Exceed customer performance expectations (SLA, issue prioritization).

• Maintain strict confidentiality regarding all matters concerning the company, employees, and its customers.

• Work well in a team environment and collaborate with employees from all areas of the business as required.

• Utilize strong time management and organizational skills.

• Money Movement domain knowledge with rails like ACH, Fedwire, CHIPS, RTP, SWIFT, Zelle and with Money Ability to provide clients with information and data, as well as gain their trust and respect while maintaining personal composure when confronted with a difficult situation and/or customer. Ability to escalate to next level management.

• Excellent investigative, analytical, and problem‐solving skills.

• Excellent ability to recognize control weaknesses and opportunities for process/operational improvements and develop viable risk mitigation strategies.



Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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