Research Program Manager, Reality Labs Benchmarking

2 months ago

Seattle, Washington, United States Facebook Full time
Reality Labs is a team at Meta that is responsible for developing and building the next computing platform centered around people. Reality Labs includes everyone working to make this computing platform a reality - including those answering important research questions that bring forward our products of tomorrow and those working on products available today like Meta Quest and Ray-Ban | Meta. Research Program Managers build and scale global research programs to strengthen the impact of our research teams. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization to enable Researchers to do their most impactful work. As Research Program Manager, Reality Labs, you will define, establish, and maintain global operational and team-wide programs to support the planning, scaling and execution of long-term horizontal research programs focused on product benchmarking. These programs enable Reality Labs user researchers to capture the user experience quality for mixed and augmented reality devices across key tasks. In this role, you will utilize a full range of organizational and interpersonal skills to help our talented team operate at their highest and most effective level.The ideal candidate is entrepreneurial, comfortable navigating ambiguous situations, able to facilitate our teams' best work by managing short- and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. This role requires project and program management experience and broad knowledge of research's impact on product design and development. Communication skills, stakeholder management, the ability to manage complex logistics, and an organized approach are mandatory.

Research Program Manager, Reality Labs Benchmarking Responsibilities:

  • Define and manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes
  • Proactively identify and partner with stakeholders on internal processes, templates, and guidelines to improve team optimization and documentation
  • Partner with team leadership on establishing effective knowledge management, team communication, information distribution, and cross-team collaboration
  • Create, manage, and scale processes to support the growing usage of the industry benchmarking program across RL UXR teams
  • Operationalize and coordinate benchmarking requests across the vertical and horizontal RL UXR teams, establishing and enacting prioritization principles for scheduling and intake
  • Proactively monitor pillar and team specific budget spend within the program to ensure proper prioritization and proportionate resource allocation
  • Partner with cross-functional teams such as Sourcing, Vendor Engagements and Research Technology to enable program execution and continuity
  • Manage relationships with the research vendors, including negotiating and monitoring contracts, research planning and resolving operational hurdles
  • Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered
  • Provide flexible approaches that meet team needs, including moving fast and making progress or navigating blocks quickly
  • Serve as a link to the Global Research Ops team, leveraging new processes or best practices when relevant and collaborating on programs specific to the team's needs
  • Facilitate relationships between teams, move initiatives forward, find resources, escalate and raise concerns to appropriate owners early and resolve open issues that prevent progress
Minimum Qualifications:

  • 6+ years of relevant project/program management experience
  • Experience with establishing programs and leading them end-to-end while scaling for growth
  • Experience building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations
  • Experience leveraging data to inform decisions and drive change
  • Track record of operating independently and taking initiative, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
  • Experience being successful in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and experience identifying problems and proactively work towards solutions
  • Proven communication experience interacting with and influencing researchers, cross functional stakeholders, senior management, and external partners, adapting communication style to suit different audiences
Preferred Qualifications:

  • Experience working directly with UX researchers, product designers, and/or content strategists
  • Experience managing novel, specialized UX research programs
  • Experience with vendor management and contract negotiation
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-

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