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Call Center Agent

3 months ago

Miami, Florida, United States Channel Partners Group Full time
We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent.

As a Call Center Agent, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing exceptional service to ensure customer satisfaction.


Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries promptly.
  • Make outbound calls to customers as required.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues and escalate complex cases to the appropriate department.
  • Maintain detailed and accurate records of customer interactions.
  • Follow up with customers to ensure their issues are resolved.
  • Achieve individual and team performance goals.
  • Stay updated on product knowledge and company updates.

Requirements:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls in a fast-paced environment.
  • Positive attitude and ability to work well in a team.