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Technical Account Manager

2 months ago

Remote, Oregon, United States Cyara Full time

Cyara is the world's leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out:

Want to know what it's really like to work at Cyara? Check out this link to meet some real Cyaran's and read about their individual career journey with us:

Cyara's Diversity, Equity, Inclusive and Belonging Statement:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara's Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

We're looking for a Technical Account Manager to join our existing team. You'll be part of our awesome Customer Success team, we are focused on our customer's journey post-sales and are a little bit customer obsessed... we want them for life. You'll be the go to for Customer relationships, adoption, retention and success when it comes to the use of Cyara's products and you'll excel at delivering solutions for their desired business outcomes.

Let's talk about the role and responsibilities:

  • Own all the post-sale techy stuff, increase adoption, ensuring retention/renewal, and build customer satisfaction
  • Work side by side with our incredible Customer Success Manager's account strategy, driving effective solutions for our customer concerns
  • Be a trusted and well-respected advisor with our Customers, drive continual value of our products and services
  • Dig deep with our Customers and really listen to where their challenges are, understanding their business and technology environment
  • Design innovative and thoughtful solutions to help them achieve world class CX assurance
  • Become a demonstration warrior, showcase new and exciting product releases, new and existing functionality, as well as showing products not yet used by our customers
  • Know your stuff on what training to recommend to progress users to be more proficient at using Cyara
  • Be on the lookout for identifying gaps in our products and making recommendations back to our super Product Engineering team
  • Love a Technical RoadMap discussion on Cyara's products but also the Customers
  • Partner with our world class sales team, update them on the status of the Customers

We're also on the lookout for some other smart stuff too, these include:

  • Design testing strategy documents for functional and/or load QA testing teams
  • Design monitoring strategy documents for monitoring teams
  • Help create test cases and campaigns as needed
  • Build automation with APIs.

Let's talk about your skills/experience:

  • 5+ years experience in a post-sales Technical Customer/Account Manager role.
  • Bachelor's degree in computer science, engineering, Information Technology, or related field experience.
  • Excellent communication and presentation skills, with a proven ability to engage and influence technical and business audiences at various levels.
  • Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs.
  • Conversational AI design and/or testing experience.
  • Hands-on programming/scripting language (Python, JavaScript, etc.) experience for testing and/or automation.

Why you should join us:

At Cyara you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you'll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we've built our business on four essential values that we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Agencies: Thanks but we've got this one Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara's policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid