is seeking a full-time Call Center Associate

1 month ago


Honolulu, Hawaii, United States Waikiki Health Full time
Waikiki Health is seeking a full-time Call Center Associate. Pay rate for this role is $20.00 per hour.

Schedule:


M-F, 40-hour work week,some Saturdays The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies, medical providers and staff (internal and external), pharmacists (internal and external) and any other inquiry calls directed to the agency including questions directed and transferred to human resources, marketing, development, compliance, billing and finance.

The CCA reports to the Call Center Manager and is responsible for providing excellent and accurate customer service in a friendly and professional manner.

The CCA helps to maintain efficient workflows as assigned by CC Manager including checking voice mail messages, returning customer calls and confirming primary care provider (PCP) designations.


Duties include but are not limited to :
Provides superior customer service to all patients and agency customers and vendors via a multi-queue digital telephone system.

Uses the agency ATHENA System and Electronic Medical Records (EMR) system to access patient data, schedule appointments, confirm appointments, re-schedule no-show appointments, perform and document patient COVID-19 screenings, requests for pharmacy refills, patient portal support, patient insurance verification via outside secured database, internal messaging to providers and/or other medical support team, processing online payments, confirm patient balances due, schedule transportation services, coordinate translation services, plus whatever else is required or needed to assist the customer/patient.

Verifies patient demographics including but not limited to patient address, phone, email, mailing address, DOB, insurance, patient occupation, income verification for sliding fee, plus authorization for texting and/or emailing patient, among other tasks required.

Maintains clean, presentable, safe, sanitized and clutter-free working area, including cleanliness of common shared areas in the office kitchen and the company refrigerator.

Maintains and always upholds patient confidentiality.

Other duties as assigned include working half-day on Saturday at minimum once a month, at maximum twice per month, within the 40-hour work week schedule.


Qualifications :
High school graduate or equivalent mandatory. One year working in a customer service-related job or call center environment preferred. Familiarity with common software programs including Microsoft Word, Excel, and Outlook (i.e. Windows-based programs).

Some experience working with commercial phone equipment including knowledge of how to put a customer on hold, forwarding and transferring calls and voice mail retrievals.

Ability to quickly learn new computer systems (Athena & Digium). Ability to communicate effectively with customers, vendors and staff members alike.

Ability to calmly handle stressful in-coming calls politely, professionally and efficiently handling customer requests without raising the volume and/or tone of one's voice.

Interested candidates should apply through our ADP Workforce Now interface:

ADP Workforce Now . #J-18808-Ljbffr

Estimated Salary:
$20 to $28 per hour based on qualifications.

  • Honolulu, Hawaii, United States American Savings Bank Full time

    Job SummaryAt American Savings Bank, we are seeking a highly skilled and customer-focused individual to join our Call Center team as a Customer Service Representative. This role is responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a professional and courteous manner.Key ResponsibilitiesRespond...

  • Call Center Operator

    3 months ago


    Honolulu, Hawaii, United States ALTRES Staffing Full time

    Call Center Operator Join the team at Hawaii's largest security solutions provider as a Call Center Operator. Responsibilities in this role include answering inbound phone calls, assisting with inquiries and resolving customer issues, and dispatching emergency services when necessary. If you have at least one year of experience working in a call center...

  • Call Center Operator

    3 weeks ago


    Honolulu, Hawaii, United States ALTRES Staffing Full time

    Call Center Operator #OFFICE_INDEEDJoin the team at Hawaii's largest security solutions provider as a Call Center Operator. Responsibilities in this role include answering inbound phone calls, assisting with inquiries and resolving customer issues, and dispatching emergency services when necessary. If you have at least one year of experience working in a...

  • Call Center

    1 month ago


    Honolulu, Hawaii, United States Securitas Electronic Security Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...


  • Honolulu, Hawaii, United States Adecco US, Inc. Full time

    Adecco US, Inc. is seeking a skilled Customer Service Representative to join our team in a Call Center Agent role. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, answering incoming calls, and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Answer and...


  • Honolulu, Hawaii, United States Adecco US, Inc. Full time

    Adecco US, Inc. is seeking a skilled Customer Service Representative to join our team in a dynamic Call Center Agent role. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering incoming calls, and processing changes in our database.Key Responsibilities:Answer incoming calls and respond to...


  • Honolulu, Hawaii, United States Elite Parking Full time

    Job Summary:Elite Parking Services is seeking a highly skilled Call Center Manager to oversee the day-to-day operations of our contact center. As a key member of our team, you will be responsible for developing and implementing effective strategies to drive customer satisfaction and loyalty.Key Responsibilities:Develop and implement standard operating...


  • Honolulu, Hawaii, United States Securitas Electronic Security Inc Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...


  • Honolulu, Hawaii, United States realjobshawaii Full time

    Position Overview: Cutter Chevrolet is looking for a Business Development Coordinator to join our team. Our Business Development Coordinator receives all incoming service calls, establishes relationships with our customers and schedules appointments for the Service Department. If interested, reply to this post or apply at: Job Responsibilities: Ask the...


  • Honolulu, Hawaii, United States Waikiki Health Center Full time

    Position OverviewWaikiki Health Center, established in 1967, is a nonprofit organization recognized as a Federally Qualified Health Center (FQHC). We are dedicated to delivering a Patient-Centered Medical Home approach, focusing on the needs of our community's most vulnerable populations. Our clinical and program facilities provide comprehensive care in a...

  • Registered Nurse

    1 month ago


    Honolulu, Hawaii, United States Nurse Time Full time

    Registered Nurse - Hemodialysis Program Honolulu , Hawaii Apply Now Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with...


  • Honolulu, Hawaii, United States Magellan Health Full time

    This role is onsite. Ideal candidate will need to reside in Hawaii.Customer advocate role supporting our members and providers, facilitating care and service. This is a service position providing assistance to Magellan's members, providers, and clients regarding various aspects of our programs, policies, and procedures. Responsibilities include handling...


  • Honolulu, Hawaii, United States Waikiki Health Center Full time

    Position OverviewWaikiki Health Center, established in 1967, is a nonprofit organization recognized as a Federally Qualified Health Center (FQHC). We are dedicated to providing a Patient-Centered Medical Home that focuses on serving the most vulnerable populations in our community. Our clinical and program locations deliver comprehensive care in a welcoming,...


  • Honolulu, Hawaii, United States The Queen's Health Systems Full time

    The Queen's Health System is seeking a full-time Endocrinologist to join a growing practice in Honolulu, Hawai'i.The group has both outpatient and inpatient clinical opportunities available with system-wide support through The Queen's Health System.This includes experienced outpatient support staff and a long-standing dedicated Diabetes inpatient (RNs,...


  • Honolulu, Hawaii, United States Enterprise Medical Recruiting Full time

    We are looking for a dedicated Medical Director with exceptional interpersonal skills to join a Federally Qualified Health Center (FQHC) located in Honolulu, Hawaii.Manage a network of 7 sites conveniently located within a 5-mile radius of Honolulu.Lead a team comprising approximately 30 providers and 270 staff members.Take on a role that involves 60%...


  • Honolulu, Hawaii, United States Complexcare Solutions Full time

    Call Center / Remote - Anywhere in U.S/ Up to $20 per hour - As a Communication Center Rep you'll:Conduct outbound/inbound calls to health plan members to schedule in-home assessments by nurse practitioners or other clinical staff; Provide friendly customer service with a positive attitude, building rapport and trust with members; Conduct outbound/inbound...


  • Honolulu, Hawaii, United States Always Best Care Senior Services - Oahu Full time

    Join Our Caring Team as a Certified Nursing AssistantWe are on the lookout for empathetic and committed Certified Nursing Assistants to deliver exceptional care to our senior residents. The role involves supporting individuals with their daily routines, assisting with physical tasks, and providing emotional encouragement to enhance their overall quality of...


  • Honolulu, Hawaii, United States Koa Restoration & Maintenance Full time

    Position OverviewWe invite you to complete our brief application process, which takes only a couple of minutes, and you may receive a call on the same day.About Koa Restoration & Maintenance:As a proudly locally owned and operated business, Koa Restoration & Maintenance has built a strong reputation in cleaning and restoration services. With a dedicated team...


  • Honolulu, Hawaii, United States Enterprise Medical Recruiting Full time

    Honolulu Health Center Welcoming Primary Care Physicians A Federally Qualified Health Center seeks primary care physician with strong clinical skills. 7 sites all within 5 miles of Honolulu.Group has around 30 providers and 270 employees.Work standard Monday thru Friday workweek.Practice is strictly outpatient.A very competitive compensation and benefits...

  • On-Call Site Manager

    1 month ago


    Honolulu, Hawaii, United States realjobshawaii Full time

    Aloha & Mabuhay Join Our 'Ohana at IFSH: On-Call Site Manager Integrated Facility Services Hawaii (IFSH) is listed as one of Hawaii's Best Workplaces and Hawaii's Fastest Growing Companies for 2023. We are the facility management industry leaders in janitorial, landscaping, maintenance, and site management services. We offer competitive wages and benefits...