Breakfast Attendant

2 months ago

Bloomington, United States Radisson Hotel Group Full time

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information,

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Breakfast Attendant is to prepare and provide the breakfast menu items to brand standards and maintain a clean and comfortable eating area while greeting guests and answering questions in a friendly and welcoming manner.

Key Responsibilities

Provides food and beverage service to guests in the breakfast room

  • Sets up breakfast at scheduled time
  • Prepares food and beverage to brand standard breakfast program guidelines
  • Ensure breakfast items are replenished and available to guests during breakfast hours according to standards
  • Maintain cleanliness of entire breakfast area and kitchen, including equipment, during and after breakfast hours
  • Inventory breakfast items regularly and help unload weekly food order.
  • Clears tables during the breakfast experience using proper methods for removing dishes, glassware and silverware in a timely manner
  • Cleans tables, chairs and floor area
  • Assists service team as necessary to meet and exceed the guests' expectations
  • Adheres to hotel and brand safety and security procedures in addition to local, county and/or city health department standards

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis.
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement/Skills

  • Experience in a foodservice environment preferred
  • Excellent customer service skills
  • Strong attention to detail
  • Ability to maintain a positive and professional attitude when handling all situations
  • Adhere to the policies and procedures of the hotel
  • Ability to work a flexible schedule including holidays and weekends

Physical Demands

  • Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
  • Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
  • Ability to stand for extended periods of time, constantly

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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