inside sales

Found in: beBee jobs US - 1 week ago


Indianapolis, Indiana, United States MacArthur Co Full time
Description:

We are American Metals Supply A thriving employee-owned company, a leading wholesale distributor of sheet and coil steel, prefabricated duct & fittings, and a complete line of HVACR products.

Established in 1962, American Metals focuses on providing our customers with top-quality products and exceptional service.

Our commitment to excellence and innovation has driven our success, and we take pride in a culture that fosters employee engagement and ownership. As an employee-owned company, we offer our team members the opportunity to participate in the company's success through our robust Employee Stock Ownership Plan (ESOP). We believe that every employee has a stake in our organization's achievements and growth.

Responsibilities:

  • Assist customers with phone and will-call sales of HVAC parts and supplies, with no cold calling involved.
  • Receive and process requests for quotations, orders, and lead times via phone, fax, and email.
  • Follow up with customers regarding pricing inquiries to ensure customer satisfaction.
  • Communicate with manufacturers to obtain current lead time information and customer delivery requirements.
  • Collaborate with outside sales team to address customer-related needs and provide exceptional service.
  • Educate customers about product technology, features, and benefits to enhance customer satisfaction.
Requirements:

Qualifications:

  • Previous experience in a sales and customer service environment.
  • Ability to successfully sell products and deliver excellent customer service.
  • Strong interpersonal skills to build rapport with customers.
  • Creative problem-solving abilities to address customer needs effectively.
  • Highly motivated with the ability to work both independently and in a team environment.
  • Ability to interact effectively with individuals at multiple levels.
  • Demonstrates high integrity and professionalism in all interactions.

Preferred Skills:

  • Experience with Epicor Eclipse/Solar.
  • Knowledge of HVAC products and industry.
  • Advanced proficiency with Microsoft Office 365.

Benefits:

  • Enjoy a 6% match on your 401k contributions and participate in our Employee-Owned Stock Program, fostering a sense of ownership and long-term financial growth.
  • Take advantage of our competitive benefits package, including medical, dental, and vision coverage.
  • Receive paid time off, starting with two weeks in your first year, three weeks from years two through eight, and four weeks from year nine onward.

PM23

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