Case Manager

4 weeks ago

Detroit, Michigan, United States Matrix Human Services Full time

Position Location: Ferndale, MI

JOB SUMMARY/ACCOUNTIBILITY:

The Case Manager works with persons living with chronic illnesses addressing their social determinants of health needs (food, transportation, housing, etc.) while helping them manage their medical care to facilitate optimal patient outcomes; promote ongoing long-term engagement in medical care and ensure appropriate service utilization eliminating any gaps in care. The Case Manager works closely with the patient's medical provider to understand what the patient's medical needs are in addition to their psychosocial needs. The Medical Case Manager works closely with the interdisciplinary team moving clients from linkage to care to retention in care through highly coordinated services and efforts. The Case Manager is responsible for patient assessment, service plan development, periodic reassessment of needs, medication adherence counseling, patient education, ongoing monitoring of medical and psychosocial needs, monitoring and evaluation of the patient's progress, and patient discharge from services.

POSITION QUALIFICATIONS:

  • Bachelor's Degree in related health/human service field required or related direct client service experience which has been performed under the supervision of a human services professional for a period of two years of full-time service. Must successfully complete Case Management Training within the first year of employment.
  • Understanding of the functions of patient advocacy and knowledge of rules and regulations concerning HIPAA and client confidentiality.

GENERAL RESPONSIBILITIES:

Demonstrates competency in all facets of clinical interaction including intake, biopsychosocial assessment and reassessment, service planning, progress notes, resource knowledge, referrals, ability to develop rapport with patients, provide health education related to risk reduction and medication adherence. Familiarity with how public and private insurances work and with the website. Possess a working knowledge of regulations relating to Medicaid; familiarity with and ability to navigate the ACA enrollment process and website; familiarity with how private and public insurances work.

Implements and evaluates plan of care for each patient. Conducts ongoing review of client's needs and actively links them to appropriate resources. Coordinates with the patient's medical providers to monitor their progress, identifies any needs related to their medical services, assists in facilitating client's linkage and follow through on service/resource obtainment.

Works as part of interdisciplinary team to achieve optimal health outcomes for patients, such as viral load suppression. Coordinates services and referrals with other members of the team to prevent any gaps in services. Focuses efforts on supporting medical plan of care and keeping patient retained in care. Participates in interdisciplinary team meetings by providing review of client's needs, services, linkage, and progress with goals.

All clinical documentation (intake, assessment, reassessment, service plans, progress notes, releases of information, etc.) are completed fully and within time frames designated. All administration documentation (URS, service activity logs, quarterly grant data statistics submission) are completed fully and within time frames designated.

Educates and builds relationships with other providers of service including physicians, clinics and the public. Maintains awareness of community changes which could impact service delivery. Conducts community outreach and networks with other service providers developing new venues for the program to participate in.

Maintains professional conduct with colleagues and facilitates effective interaction in one on one situations and in me


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