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Material Handler

4 months ago

Austin, Texas, United States Fortive Full time

Want to join an outstanding Calibration Service provider? Tektronix Service Solution Operation is the world's leading, single-source provider of calibration, repair, and related services for companies with test, measurement, and control instrumentation. We have an excellent opportunity for an upbeat and detail oriented Material Handler to join our team in Austin, TX. In this role you will be supporting our customer base by providing critical operational support that will help to ensure our customers are receiving quality customer service

Responsibilities:

  • Issue and track customer units for services performed by external vendors, coordinating billing arrangements.
  • Coordinate the transportation of customer equipment to and from external vendors for calibration or repair.
  • Review customer purchase orders to determine required services.
  • Enter data to complete invoicing spreadsheets accurately, identifying any additional work performed beyond the original quote.
  • Respond to customer inquiries regarding job status, providing updates as necessary.
  • Perform various operational tasks to maintain workflow and meet quality standards.
  • Generate reports, schedule onsite events, and assist with overdue equipment retrieval.
  • Manage daily pick-up and deliveries, ensuring timely and efficient handling of equipment.
  • Package equipment according to established standards to prevent damage during transport.
  • Utilize FedEx and UPS systems for shipping and receiving, including operation of packaging machinery.
  • Organize and maintain electronic shipping documentation, manage packaging supplies, and facilitate orders.
  • Collaborate with service centers to expedite calibrations and provide updates on work orders.
  • Operate with a sense of urgency to address customer and operational needs promptly.
  • Participate in weekly team calls, following escalation procedures as necessary.

Qualifications

  • 1-2 years of material handling and/or customer service experience taking care of customer inquiries by phone
  • Proven understanding and use of MS Word, Excel, and Outlook including data entry experience.
  • Work efficiently in a collaborative team setting, show utmost care of equipment.
  • Must have excellent written and verbal communication skills.
  • Demonstrate excellent work ethic, punctuality, and multi-tasking skills.
  • Exhibits meticulous attention to detail and committed to producing accurate and high-quality work.
  • Able to work a flexible schedule with occasional overtime.
  • Experience using UPS, FedEx, management information system databases, or other CRM experience a plus.
  • Experience receiving, shipping, and packing equipment as well as coordinating/scheduling with UPS and FedEx World ship.
  • U.S. Citizen or U.S. Person status required.

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow

This position's primary/essential functions are subject to U.S. Government ITAR compliance requirements under current government contracts. Therefore, all employees in this position must be either: 1) a U.S. citizen, permanent resident (green card holder) or refugee/asylee or 2) must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Continued employment is contingent on the U.S. government approving such license, but Tektronix encourages all applicants to apply.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix's ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.