Connection Advisor Associate

1 month ago

Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY

We are currently seeking a Connection Advisor Associate to join our Connection Center team. This full-time role will primarily work remotely (days/evenings). The schedule for this position will be 40 hours a week between the hours of 7:30 AM - 5:30 PM Monday - Friday. The schedule will be decided following the 6-week training period. The training period will be a Monday through Friday 8:00 AM to 5:00 PM schedule and will be held on campus.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Purpose of this position: Under general supervision, answers incoming calls and meets caller's needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information.

RESPONSIBILITIES

  • Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
  • Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures
  • Obtains and accurately captures demographic information and patient's health insurance information provided by the patient or caller.
  • Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
  • Requests and processes payments for co-pays, pre-pays and outstanding balances.
  • Meets all departmental quality standards
  • Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed
  • Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS

Minimum Qualifications:

  • High School Diploma
  • One year data look-up/data entry experience
  • Two years' experience in customer service involving complex analytical problem-solving skills
  • One year experience in a call center with emphasis in a customer service/medical industry

-OR-

  • An approved equivalent combination of education and experience

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Job Posting: Jul

EEO/Disability/Veteran employer.

  • Advisor Relations Manager

    2 weeks ago

    Minneapolis, Minnesota, United States Threadneedle group Full time

    Collaborate with field leadership to deliver support and coordination within the designated territory, which includes organizing meetings and conferences as well as crafting effective communications. Provide daily coordination and assistance for territory initiatives and project activities to ensure that critical tasks and deadlines are achieved. Serve as...

  • Service Advisor

    2 days ago

    Minneapolis, Minnesota, United States Turbo Tim's Anything Automotive Full time

    About Turbo Tim's Anything AutomotiveWe are a dynamic and growing automotive repair shop dedicated to providing exceptional service to our customers. Our mission is to offer top-notch repair services, ensuring our customers feel safe and comfortable on the road.Job SummaryWe are seeking a highly organized and customer-focused Service Advisor to join our...

  • Wealth Management Advisor

    1 week ago

    Minneapolis, Minnesota, United States Associated Banc-Corp Full time

    At Associated Bank, we are dedicated to fostering an inclusive environment where diverse perspectives are acknowledged as vital strengths that contribute to our success. If you excel in a setting that promotes your growth and development, Associated Bank could be the ideal workplace for you.Explore the opportunity outlined below.As a Wealth Management...

  • Financial Advisor

    3 months ago

    Minneapolis, Minnesota, United States Alerus Financial Full time

    We are looking for an established Financial Advisor to join our growing team. Candidate must possess all qualifications listed below to be considered.Position Summary:Financial Advisors are responsible for enhancing existing relationships and developing new business opportunities. Financial Advisors deliver comprehensive financial advice to Alerus clients by...

  • Financial Advisor Trainee

    2 weeks ago

    Minneapolis, Minnesota, United States North Star Resource Group Full time

    We are seeking a candidate for a financial advisory role. This position is ideal for recent graduates or individuals currently in a role that lacks fulfillment, who are eager to embark on a career focused on helping others and making a significant impact. You will benefit from the mentorship of an experienced financial advisor.If you are interested in a...

  • Energy Advisor

    2 months ago

    Minneapolis, Minnesota, United States Center for Energy and Environment Full time

    The Energy Advisor Service embodies CEE's mission and values. An Energy Advisor primarily works with Home Energy Squad (HES) customers after they complete their visit and helps them reach their energy goals. An Energy Advisor has excellent communication skills and provides an incredible customer service experience by coordinating all post-visit...

  • Construction Sales Professional

    5 days ago

    Minneapolis, Minnesota, United States Handyman Connection Full time

    About the PositionAs a Construction Sales Associate with Handyman Connection, you will be the first point of contact for our customers, providing exceptional customer service and selling our services with confidence. Our team is dedicated to building trust with our customers, and we rely on our sales associates to deliver quality workmanship and professional...

  • Financial Advisor Trainee

    2 weeks ago

    Minneapolis, Minnesota, United States North Star Resource Group Full time

    Position Overview:We are seeking a candidate for a financial advising role. This opportunity is ideal for recent graduates or individuals currently in a role that lacks fulfillment, who are eager to transition into a career focused on helping others and making a meaningful impact. You will receive guidance and mentorship from a seasoned financial advisor,...

  • Sales Representative

    5 days ago

    Minneapolis, Minnesota, United States Handyman Connection Full time

    About the PositionAs a Construction Sales Associate with Handyman Connection, you will be the first point of contact for our customers, providing exceptional customer service and selling our services with confidence. Our team is dedicated to building trust with our customers, and we rely on our sales associates to deliver quality workmanship and professional...

  • Wealth Management Advisor

    2 weeks ago

    Minneapolis, Minnesota, United States Russell Tobin Full time

    Position Overview:We are seeking a dedicated Senior Private Wealth Consultant who is enthusiastic about enhancing client connections and fostering business development. This position entails working closely with our Business Development Officer and other team members to devise growth strategies. Your primary focus will be on transforming prospects into...

  • Sales Representative

    3 days ago

    Minneapolis, Minnesota, United States Handyman Connection Full time

    About the PositionAs a Construction Sales Associate with Handyman Connection, you will be the first point of contact for our customers, providing exceptional customer service and selling our services to homeowners in need of home improvement solutions.ResponsibilitiesDevelop and maintain strong relationships with customers to understand their needs and...

  • Associate Director, Wealth Strategist

    4 days ago

    Minneapolis, Minnesota, United States Cresset Capital Full time

    About Cresset CapitalCresset Capital Management is a leading wealth management firm that offers a comprehensive suite of family office services, deeply personalized wealth management, investment advisory, planning, and other services. With a strong focus on client relationships and a commitment to excellence, Cresset has grown to over 450 team members in...

  • University Safety Advisor

    5 days ago

    Minneapolis, Minnesota, United States University Security (University of Minnesota) Full time

    Job SummaryThe University Security (University of Minnesota) is seeking a highly skilled and experienced Campus Security Advisor to join our team. As a key member of our security team, you will be responsible for providing unarmed security services to our campus, providing operational guidance to student Security Monitors, and advising members of the...

  • Advice and Wealth Management Sales Leadership Development Program Associate

    1 month ago

    Minneapolis, Minnesota, United States Ameriprise Financial Full time

    Are you looking for a company that values diversity, collaboration, and growth? The Ameriprise Financial Leadership Development Program (LDP) offers meaningful work experience for emerging talent in a FORTUNE 500 company within the Financial Services industry. The Advice and Wealth Management Sales LDP is a 18-month experiential commitment crafted to...

  • Senior Legal Advisor

    2 weeks ago

    Minneapolis, Minnesota, United States Roth Staffing Companies Full time

    We are seeking a Senior Legal Advisor to join our dynamic team at Roth Staffing Companies within the financial services sector. This position will report directly to a senior legal executive. The role encompasses a variety of legal responsibilities, including corporate governance, counterparty agreements, and capital formation strategies. The ideal candidate...

  • Talent Acquisition Specialist and HR Advisor

    2 weeks ago

    Minneapolis, Minnesota, United States Alliant Full time

    Talent Acquisition Specialist and HR Advisor – Civil Engineering About Us:At Alliant, we believe in creating a workplace where your expertise and passion can contribute to meaningful projects that enhance communities. Join us as we continue to grow and foster a culture that values diversity and equity.As an employee-owned engineering and consulting firm,...

  • Territory Engagement Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Threadneedle group Full time

    Collaborate with field leadership to deliver support and coordination within the designated territory, encompassing meeting and conference organization as well as communication development. Ensure daily coordination and backing for territory initiatives and project activities to meet critical tasks and deadlines. Serve as the relationship manager for...

  • Field Operations Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States Threadneedle group Full time

    Collaborate with field leadership to deliver support and coordination within the designated territory, encompassing meeting and conference management along with the development of communications. Provide daily coordination and assistance for territory initiatives and project activities to ensure critical tasks and deadlines are achieved. Serve as the...

  • Wealth Advisor Senior

    2 months ago

    Minneapolis, Minnesota, United States Bremer Bank National Association Full time

    Why Work at Bremer?Are we a bank? Absolutely. But when it comes to careers, you'll find that there's a lot more to our business than you might expect. We're passionate about helping customers throughout Minnesota, Wisconsin and North Dakota succeed and grow. Our commitment to authentic and enduring relationships starts by taking time to listen and learn...

  • Wealth Management Consultant Associate

    2 weeks ago

    Minneapolis, Minnesota, United States Charles Schwab Full time

    Position Type: Regular Your Opportunity At Charles Schwab, you are empowered to influence your career path. Here, innovative thinking meets creative problem-solving, enabling us to reshape the finance sector collaboratively. As a Wealth Management Consultant Associate, you will be at the forefront, serving as a reliable partner to our Senior Financial...