Business Optimization Manager

3 weeks ago


Decatur, Illinois, United States Archer Daniels Midland Company (ADM) Full time
Business Optimization Manager: Decatur, IL or Tuscola, IL or Layfette IN Regions
This is a full time exempt position.

This successful candidate will be responsible for helping ensure the locations and personnel within the Central, IL, Eastern IL, and Central, IN ADM Grain regions have all the tools/support needed to provide exceptional customer service. This person will be a trusted or valuable resource across the regions to implement management's strategic goals and planning. They will working as a team on a wide range of support including but not limited to Settlement/Agris, internal and external regulatory audits, location IT troubleshooting, employee program access and new hire training. Supporting 22 locations the candidate will help locations onsite and via phone/teams on a daily basis. Travel between locations will be required as needed.
Job Responsibilities:
  • Work directly with location Account Managers and CSR's to help create efficient customer transactions.
  • Take direction from regional management on daily priorities as well as what policies and procedures need to be implemented/enforced.
  • Troubleshoot all IT related problems at locations.
  • Manage compliance of state department of agriculture regulations and audits.
  • Compile reports that help balance all transactions within the group.
  • Assist in new hire training.
  • Help manage training of new employees in the group.
  • Ensuring all new hires and interns have all IT functionality and program access to perform their necessary job functions prior to their first day of work
  • Training of location CSR's on existing best practice policies along with training on any new policies and SOPS as they are developed
  • Help create standard practices, policies and SOP's as requested by regional management.
Job Requirements:
  • Well rounded understanding of all aspects of the grain elevator business (Customers, Settlement and operations).
  • Ability to work well in a fast paced environment.
  • Ability to prioritize task.
  • Must be efficient at problem solving.
  • Excellent organizational skills.
  • Willing to work outside of normal business hours during harvest.
  • 5 years or more experience in grain elevator management and or customer service support.
Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

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