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Solutions Engineer

4 months ago

San Francisco, California, United States CommandBar Full time
Solutions Engineer @ CommandBar

As one of the first points of contact with our prospective customers, you will provide exceptional technical assistance and support for our customers during their sales and customer journey at CommandBar. You will work closely with our Sales, Customer Success, and Engineering teams to architect the successful deployment of CommandBar within our Customers' products while diagnosing and resolving customer issues, improving product functionality, and contributing to the growth of our start-up. You'll also be partnered with our Support Engineer, Matthew, and will tackle challenges and requests together.

You will own end-to-end customer onboarding at CommandBar including:

Architecting the deployment of CommandBar - you'll work with customers from the sales evaluation to fully onboarded. You'll leverage your knowledge of the product to partner with the Sales team to understand each prospect's technical needs and scope our fit in their current tech ecosystem. During onboarding, you will work with Customer Success to ensure a seamless implementation.
Understanding our customers' technical needs - you'll collaborate with our engineering and product teams to increase our ability to implement quickly and support our growing number of customers.
Supporting our customers - you'll provide customers with the required resources to set them up for success and realize real value from CommandBar. You'll serve as a trusted advisor who helps customers navigate blockers to end-user deployment.
Identifying bottlenecks and streamlining the onboarding process - you'll build processes and documentation that allow customers to accelerate their time to value and support our internal teams with their external communication about our capabilities and future roadmap.
Serving as a subject matter expert - you'll live and breathe delighting users and make software actually easier to use. You'll report internally on trends, customer stories, and common issues & complaints you are seeing

What will help you succeed?
Work Experience
2+ years in a sales/solution/customer engineering role (or equivalent customer-centric technical role)

Strong technical skills: Our customers have a wide variety of engineering stacks, and you'll be responsible for quickly understanding their architecture, asking good questions, helping them set up CommandBar, and debug their implementation.
Full stack experience: Previous experience working with fullstack applications, either debugging them or contributing code to them.
Frontend fluency: Most of our product is built in Javascript (React) and many of our technical customers use our Javascript SDK. You'll be helping them set up SDK calls and expose certain state variables to CommandBar.
Backend proficiency: Some features can involve setting up basic API endpoints, and having a good understanding of backends work will be helpful.

Strong debugging and problem-solving skills: You should be able to think on your feet and troubleshoot effectively under pressure.
Excitement about learning new frameworks and leveling up your technical skills This role is an amazing opportunity to get a sneak-peak into how many great software companies build their products and you'll be working together with world-class engineers.

Comfort providing support across multiple channels
Today, we mainly use Slack to support our customers and use systems to organize and track their requests alongside email and in-app chat.
You'll be expected to join and potentially lead virtual calls with customers and prospects. You should be comfortable asking questions to support your efforts to identify and resolve blockers
We also use Linear and GitHub for ticket and code management. You'll want to be comfortable with browser dev tools, digging into our codebase and code sandboxes.

Strong written communication skills, especially about technical issues
A sense of urgency and good prioritization skills
Excitement about what we're doing at CommandBar and the idea of supporting worldclass software companies excite you