Core Solutions Engineer

4 days ago


San Francisco, California, United States Persona Full time
About the Role

We're seeking a highly skilled Core Solutions Engineer to join our team at Persona. As a key member of our Solutions Engineering team, you will be responsible for delivering exceptional technical support to our customers, ensuring they maximize the value of our solution throughout their lifecycle.

You will serve as the primary technical point of contact for a portfolio of accounts, partnering with Customer Success Managers to provide technical guidance and support. Your expertise will help customers craft customized solutions to drive long-term value and empower them to solve complex business problems.

Key Responsibilities
  • Be the customer's technical point of contact throughout their life cycle with Persona.
  • Build a deep understanding of customers' business problems, technical requirements, and success criteria.
  • Own the end-to-end delivery of complex solutions, including design, implementation, quality assurance, and deployment.
  • Drive exceptional execution for our Solutions Engineering team.
  • Automate processes and take innovative approaches to problem-solving.
  • Be the voice of the customer, providing detailed feedback and requirements to our Engineering, Product, and Design teams.
Requirements
  • 3+ years of work experience in a technical customer-facing role.
  • Action-oriented and organized self-starter with a strong work ethic and commitment to excellence.
  • Deep interest in understanding customer needs and a willingness to become an expert on Persona's product.
  • High technical aptitude with the ability to work directly with engineers and business stakeholders.
  • Excellent written and verbal communication skills.
  • Collaborative and comfortable navigating ambiguity and uncharted territory.
  • Willingness to travel up to 25% of the time for customer engagements.
What We Offer

At Persona, we offer a competitive compensation package, including a base salary range of $100,000 - $130,000, as well as a comprehensive benefits package, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, and wellness benefits.

We strive to promote a culture that celebrates diversity and inclusiveness, regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.



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