Current jobs related to Guest Experience ADA/ Plaza Ambassador - Elmont, New York - teamworkonline

  • Guest Experience Ambassador

    2 months ago

    Elmont, New York, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Ambassador to join our team at UBS Arena. As a key member of our Guest Experience team, you will play a vital role in creating a safe and memorable experience for all guests.Key ResponsibilitiesProvide Exceptional Guest Service: Assist guests with questions and requests,...

  • Guest Experience Ambassador

    3 weeks ago

    Elmont, New York, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Representative to join our team at UBS Arena. As a key member of our Guest Experience team, you will play a vital role in creating a safe and memorable experience for all guests.Key ResponsibilitiesProvide exceptional guest services, including clear directions, access...

  • Guest Experience Ambassador

    4 weeks ago

    Elmont, New York, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Representative to join our team at UBS Arena. As a key member of our Guest Experience team, you will play a vital role in creating a safe and memorable experience for all guests.ResponsibilitiesProvide exceptional guest services, including clear directions, assistance with...

  • Parking Ambassador

    1 month ago

    Elmont, New York, United States Oak View Group Full time

    Oak View Group **Job Summary** We are seeking a skilled Parking Ambassador to join our team at Oak View Group. As a Parking Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient parking experience. **Key Responsibilities** * Assist guests with parking needs and direct traffic flow in...

  • Parking Ambassador

    3 weeks ago

    Elmont, New York, United States Oak View Group Full time

    Oak View Group **Job Summary** We are seeking a skilled Parking Ambassador to join our team at Oak View Group. As a Parking Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient parking experience. **Key Responsibilities** * Assist guests with parking needs and direct traffic flow in...

  • Parking Ambassador

    3 weeks ago

    Elmont, New York, United States AEG Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Parking Ambassador to join our team at UBS Arena. As a Parking Ambassador, you will be responsible for providing exceptional guest experiences, ensuring smooth parking operations, and maintaining a safe and welcoming environment for all visitors.Key ResponsibilitiesProcess cashless transactions...

  • Parking Ambassador

    1 week ago

    Elmont, New York, United States AEG Full time

    Parking Ambassador Job DescriptionAt AEG, we are seeking a skilled Parking Ambassador to provide exceptional guest experiences at UBS Arena. As a key member of our team, you will be responsible for ensuring the smooth operation of our parking facilities, including processing cashless transactions and validating pre-sold parking passes.Key...

  • Parking Ambassador

    4 weeks ago

    Elmont, New York, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Parking Ambassador at UBS Arena. As a Parking Ambassador, you will play a critical role in ensuring the successful execution of our parking operations, providing exceptional guest experiences, and contributing to the overall success of our events.Key...

  • Guest Service Ambassador

    3 weeks ago

    Elmont, New York, United States Wingstop Restaurants Full time

    Role SummaryAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. Your primary responsibility will be to provide a positive and genuine experience for our customers, ensuring they feel valued and appreciated.Key ResponsibilitiesAct as the representative of Wingstop, greeting...

  • Guest Experience Associate

    2 weeks ago

    Elmont, New York, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Associate to join our team at UBS Arena. As a key member of our Guest Experience team, you will play a vital role in creating a safe and memorable experience for all guests.As a Guest Experience Associate, you will be responsible for providing exceptional guest service,...

  • Luxury Service Ambassador

    1 week ago

    Elmont, New York, United States Belmont Park Village Full time

    Role OverviewWe are seeking a highly skilled and experienced individual to join our team as a Luxury Service Ambassador. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProvide personalized service to guests, anticipating their...

  • Concierge Ambassador

    4 weeks ago

    Elmont, New York, United States Belmont Park Village Full time

    About the RoleWe are seeking a highly skilled and experienced Concierge to join our team at Belmont Park Village. As a Concierge, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and creating lasting memories for our visitors.Key ResponsibilitiesProvide personalized service to guests, anticipating their needs and...

  • Guest Advocate

    3 weeks ago

    Elmont, New York, United States Target Full time

    About TargetAs a Fortune 50 company with over 400,000 team members worldwide, Target is a leading retailer in the United States. Our mission is to help all families discover the joy of everyday life by providing a unique and personalized shopping experience. We prioritize relationships, fuel growth opportunities, and succeed as one Target team.Job SummaryWe...

  • Guest Advocate

    2 months ago

    Elmont, New York, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life by providing a unique shopping experience that combines style, quality, and value.Job SummaryWe are seeking a highly motivated and customer-focused Guest...

  • Guest Advocate

    2 weeks ago

    Elmont, New York, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide. We're an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life. We care for our communities and invest in the places we live, work, and play.Job SummaryWe're looking for a Small Format Team Member to join...

  • Luxury Service Ambassador

    3 days ago

    Elmont, New York, United States Belmont Park Village Full time

    Role SummaryWe are seeking an exceptional Concierge to join our team at Belmont Park Village, where you will deliver world-class hospitality and service to our discerning guests.About the RoleAs a Concierge, you will be the face of our luxury brand, providing personalized service and exceeding guest expectations. Your primary focus will be on creating...

  • Guest Service Supervisor

    4 weeks ago

    Elmont, New York, United States Oak View Group Full time

    Job Title: Guest Service SupervisorAt Oak View Group, we are seeking a highly motivated and experienced Guest Service Supervisor to join our team at UBS Arena. As a key member of our Guest Service team, you will be responsible for providing exceptional guest service and ensuring a safe and memorable experience for all guests and team...

  • Union Guest Services Representative

    1 month ago

    Elmont, New York, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Representative to join our team at UBS Arena. As a key member of our Guest Experience team, you will play a vital role in creating a safe and memorable experience for all guests.ResponsibilitiesProvide exceptional guest service and support to ensure a positive experience...

  • Union Guest Services Representative

    1 week ago

    Elmont, New York, United States Oak View Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at UBS Arena. As a key member of our Guest Experience team, you will play a vital role in creating a safe and memorable experience for all guests.Key ResponsibilitiesProvide exceptional guest service and support to ensure a positive experience...

  • Customer Service Representative

    2 weeks ago

    Elmont, New York, United States Wingstop Restaurants Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. This includes greeting them, answering phone calls, taking and delivering orders, and providing a positive and genuine experience.What We Offer:At Wingstop, we are committed to providing our guests with...

Guest Experience ADA/ Plaza Ambassador

3 months ago

Elmont, New York, United States teamworkonline Full time

Overview

Our Guest Experience ADA/Plaza Ambassadors will be essential in creating a safe and memorable experience for all guests at UBS Arena but will focus on our ADA guests. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our ADA guests in addition to access and crowd control for UBS Arena. ADA Ambassadors will be there every step of the way, from when our guests park their cars to when they finally arrive at the arena. Will offer specialized service to our guests with disabilities, and a wheelchair to whomever requires one either by necessity or for comfort.

This role will pay an hourly wage of $20.25.

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

Applications are accepted on an ongoing basis

Responsibilities

  • Ability to communicate clearly
  • Ability to give concise directions to guests
  • Ability to work in outdoor conditions
  • Aid in orderly ingress and egress
  • Assist guests in finding their seats, restrooms, concessions, and other venue amenities
  • Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
  • Assist with crowd control measures
  • Complete incident reports for accidents and out-of-the-ordinary events while transporting
  • Complete wheelchair logs to document escorts
  • Coordinate with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles
  • Comply with all gate/section checkpoint screening requirements and processes
  • Control access and press buttons to the elevator to limit patrons touching elevator buttons
  • Effectively communicate safety and security measures throughout the arena
  • Identify opportunities to create memorable experiences for guests.
  • Manage elevator capacity
  • Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus
  • Project a positive and friendly image when interacting with guests, and responding to inquiries from venue staff, and the public
  • Provide accurate facility information with excellent customer service to patrons
  • Provide exceptional guest service
  • Provide specialized assistance, general information, and clear directions to guests
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Scan in each ticket to events
  • Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident
  • Utilize electronic devices such as handheld devices, computers, and/or tablets
  • Understand, retain, and adhere to safety protocols and procedures
  • Understand, retain, and provide event information to guests
  • Other organizational and administrative duties as determined by management

Qualifications

    • 18 years of age or older
    • Experience in a customer service-based industry is essential
    • Experience within a sports, entertainment, or related field is preferred
    • Must be able to complete all required trainings
    • Must be able to engage with guests first
    • Must have a working email address
    • Strong verbal and written communication skills are essential
    • Ability to be available for 80% of events scheduled a month
    • Ability to function independently in a fast paced, high-pressure environment is essential
    • Ability to read, write and understand English
    • Ability to utilize web-based programs and digital equipment
    • Ability to work flexible schedule including long hours, nights, weekends, and holidays is essential
    • Ability to work with the public and have interpersonal and communications skills is essential

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including, but not limited to: ability to direct/motivate/inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.

Physical Demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information; and constantly moves about the arena and event sites before, during and after events to service clients and supervise staff. Talking and standing for long period

Work Environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent's location, and minimal during non-event times.