Client Services Manager

3 weeks ago

Minneapolis, Minnesota, United States DCM Services, LLC Full time


Description

Who are we?

DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.

What you'll be doing:

In this role, the individual will be responsible for overseeing the administration of the Client Liaison and Document Handling Specialists. This individual will ensure all team responsibilities are handled according to client and Company requirements, as well as maintaining an environment that maximizes accuracy and productivity and incorporates risk-based controls. In addition, this individual will work closely with internal management to ensure all Company and client requirements are met.



Requirements

Essential Job Functions:

  • Lead a small team, balancing administrative duties with daily tasks
  • Hire and train new employees
  • Ability to identify and effectively communicate situations that cause concern, and work internally and externally to resolve fully
  • Ability to successfully manage projects within the time constraints and to conclusion.
  • Ability to manage tasks, including staff training and delegation
  • Participate in client interaction whenever possible to build and strengthen relationships
  • Encourage and solicit client and staff feedback and act upon to improve areas of opportunity
  • Acts as a role model through their actions and behaviors for those who strive excellence
  • Provides team with opportunities to grow in client relationships and management of client specifics, including attending client audits and actively participating
  • Facilitates necessary technical knowledge and shares with others to ensure awareness within team and Company, as needed
  • Creates and maintains positive relationships with employees and clients
  • Exhibits the behavior and performance desired from team by leading by example in a positive manner
  • Communicates internally and externally in a manner that provides understanding of situations and facilitates positive resolution
  • Ability to accurately create and update comprehensive Standard Operating Procedures (SOPs) with minimal oversight
  • Ability to review client procedure guides and procedure updates and implement requirements accurately, understanding interdepartmental and cross department impact

What's in it for you:

  • Competitive base wage
  • Benefits (including medical, dental, vision, life, etc) starting the 1st of the month after hire date
  • Paid time off accrued from start date
  • Free food
  • Free workout facility at corporate office
  • Causal dress code where jeans are ok every day

Skills and Experience required:

  • 5+ years of client service management experience preferred; individual must be able to demonstrate experience in key areas of people management including mentoring, employee development and team building
  • Proficiency with Microsoft Office applications (Excel and Word) and preferred experience with a variety of software including FACS
  • Leadership experience including the ability to prioritize workloads and meet deadlines in a fast-paced environment
  • Strong problem-solving skills with an understanding of the impact that the Client Services team has on the company
  • Demonstrates initiative and ability to work with minimal supervision
  • Utilize clear verbal and written communication skills
  • Suggest process improvements with continued attention to document control guidelines

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