Client Service Coordinator

1 month ago

Minneapolis, Minnesota, United States CliftonLarsonAllen Full time

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

About the role:

CLA is looking to hire a Client Service Coordinator for our shared services center. This can be in various locations.

Summary

This role supports the Wealth Advisory Investment Advisory team on a national level. They handle client service matters through timely and efficient communication, processing of client paperwork and client requests while following best practices as outlined by Wealth Advisory leadership. They are open to feedback and learning opportunities and have an overall understanding of and compliance with Wealth Advisory operations, policies and procedures. This role is primarily an internal facing position - however, there will be instances where communication with clients and fund administrators will be needed.

External Client Service:

  • Prepare & process new account paperwork for clients (Charles Schwab, Separately Managed Account, Private Investments, Inspira).
  • Manage and resolve routine client questions and service requests.
  • Receive and process client money movements (check blotter, deposits, withdrawals, etc.).
  • Add new features to existing accounts.
  • Conduct Inspira transfer forms for capital calls as needed/required.
  • Complete Wealth Advisory mail processing.
  • Demonstrate proactive ownership of all other client service tasks.

Internal Client Service:

  • Ensure client paperwork is in good order and work with operations to timely correct any not in good order paperwork.
  • Work with the Wealth Advisors to support the internal operational needs of advisory and financial planning.
  • Track account transfers and provide updates to relevant parties.
  • Keep accurate and up to date notes on active tasks.
  • Respond to general inquiries concerning departmental activities and operations by relating or referring to established policies and procedures.
  • Work with custodians to get any requested features set up.
  • Complete Laserfiche filing of client service documents as required.
  • Act as Peer Advisors for new CSC team members.

Experience

2 years of professional services experience required

Education

High school degree or equivalent required

Certifications / Licenses

None required

Technical Competencies

Strong computer and word processing skills including proficiency with Tamarac CRM, Laserfiche, MS Office products, including Word, Excel, PowerPoint, Outlook, Adobe, DocuSign, MoneyLink and Schwab platforms.

Organizational Interfaces

This role reports to Client Services Director and interacts regularly with multiple Wealth Advisors and Senior Client Services Coordinators.

Travel Requirements

This position requires

Our Perks:

  • Flexible PTO (designed to offer flexible time away for you)
  • Up to 12 weeks paid parental leave
  • Paid Volunteer Time Off
  • Mental health coverage
  • Quarterly Wellness stipend
  • Fertility benefits
  • Complete list of benefits here

#LI-MU1

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities.

Click here to learn about your hiring rights.

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.

CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law.

EOE/AA Employer/Vets/Disability

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