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Inside Sales Service Support Representative
4 months ago
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Provide complex technical application assistance to identify modified and engineered solutions based on customer specification and application requirements
- Issue complex quotes based on customer specification, application requirements, costing and manufacturability
- Provide support for specific sales territories as a main contact
- Manage key accounts which includes collaborating with multiple functional areas to resolve quality issues, proactively communicating with customers and resolving conflicts to ensure customers' expectations are met
- Lead special project assignments as required
- Identify complex and custom components to assist customers in part replacements
- Maintain high level of performance by meeting team key performance indicator (KPI) goals
- May process all incoming orders via fax, electronic, phone
- Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters
- Manage scheduled shipment dates to ensure timely delivery and expedite as needed
- Provide training/mentoring for Customer Service Reps and Application Specialists and Sales as required
YOU HAVE:
- Bachelor's degree in business or related field preferred
- Ideally 2+ years of technical customer service experience in a busy manufacturing environment
- Knowledge of customer service principles and practices
- Knowledge in manufacturing processes an asset
- Knowledge in technical aspects of product as well as of product specifications and offerings a bonus
- Ability to read and interpret product drawings a plus
- Experience with JD Edwards ERP, Salesforce Service Cloud and CPQ software beneficial
WE HAVE:
- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
- We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.
- Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
- Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
#LI-AG1#LI-Hybrid
#INDOTH
At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.
