lead medical support assistant

Found in: beBee jobs US - 2 weeks ago


Syracuse, New York, United States Department Of Veterans Affairs Full time
Summary

The incumbent serves areas including, but not limited to, Inpatient/Outpatient , CITC, CBOC's, and Call Center for the Syracuse VAMC; and is responsible for the coordination of Advanced MSA assignments & workflow found in an interdisciplinary unit at the Syracuse VAMC.

Duties

The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.


Assignments include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

The Lead MSA is responsible for having a thorough and detailed understanding of every function the MSA performs.

It is their responsibility to manage all tasks identified below and perform consistent oversight, provide supportive training and handle all administrative issues related to their staff.

The MSA Lead is also responsible for collaborating with and working directly for the Supervisory MSA.


The lead helps makes assignments by defining objectives, establishing priorities and determining deadlines with support and guidance by the MSA Supervisor.

The Lead MSA plans and carries out the day-to-day operation of the office independently, utilizing initiative to resolve problems. The Supervisory MSA sets priorities but allows the Lead MSA to organize recurring activities. Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements.

Supervisor will review overall results on daily scheduling reports and standards of performance as well as feedback from the VA Community Care team to ensure the mission is carried out.


Work Schedule:
Monday through Friday 8:00 am to 4:30 pm

Telework:
Not available

Virtual: This is not a virtual position.

Position Title/Functional Statement #:
Lead Medical Support Assistant, PD21M95A

Relocation/Recruitment Incentives:
Not authorized

Permanent Change of Station (PCS): Not authorized

PCS Appraised Value Offer (AVO): Not authorized

Financial Disclosure Report: Not required
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