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Field Service Representative

3 months ago

Raleigh, North Carolina, United States Schneider Electric USA, Inc Full time
Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Representative position will be within our U.S. Services business, specifically our Cooling Power team. Our Cooling Power team focuses on servicing critical commercial, industrial and data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion) / MGE / Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:

  • Installing, configuring, calibrating, and repairing technical products and systems at customer field locations.
  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment.
  • Problem solving with customers, electricians, sales partners, technical support, District Service.
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets.
  • Manager and/or Regional Service Director to resolve complex escalated issues.
  • Continuous learning and training on various products both in the field and in the classroom.

On some days, you may even:

  • Travel throughout the region for local customer support or even countrywide travel.
  • Assist the Field Project Manager on larger system startups.
  • Act on behalf of the District Service Manager to resolve operational issues as required.

Job Function
The Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations including:

  • Performing a variety of maintenance and technical support on installed products and equipment.
  • Troubleshooting, diagnosing, and resolving malfunctions.
  • Determining when products should be upgraded or replaced.
  • May provide onsite training for customer support personnel.
  • Work with Schneider Electric UPS systems and cooling systems would be preferred.
  • Provide excellent customer service and support.
  • Provides assistance and training to lower-level employees.
  • Problems typically are not routine and require analysis to understand.
  • Works under limited supervision for routine situations.

What qualifications will make you successful?
  • 2+ years in Field Services or equivalent industry experience.
  • Basic understanding of electricity at an industrial level (480v).
  • Basic understanding of three phase power.
  • Experience with heating and cooling in commercial, industrial or data center environments.
    • (HVAC-R and/or Universal EPA certificate preferred)
    • "Hot Work" experience preferred
  • UPS and battery service experience preferred.
  • Ability to be customer facing and act like an owner.
  • Skilled at utilizing test and diagnostic equipment.
  • Experience reading and interpreting schematics, drawings, and theory of operation manuals.
  • The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
  • The capacity to move service equipment weighing up to 50 pounds.
  • A Valid driver's license and safe driving record along with the ability to travel locally, regionally, and nationally.

What we have for you:

Within your first 90 days, you'll experience a unique, team-oriented welcome with 4 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. In addition to your on-site visits, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us:

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Representative position will be within our U.S. Services business, specifically our Cooling Power team. Our Cooling Power team focuses on servicing critical commercial, industrial and data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion) / MGE / Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:

  • Installing, configuring, calibrating, and repairing technical products and systems at customer field locations.
  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment.
  • Problem solving with customers, electricians, sales partners, technical support, District Service.
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets.
  • Manager and/or Regional Service Director to resolve complex escalated issues.
  • Continuous learning and training on various products both in the field and in the classroom.

On some days, you may even:

  • Travel throughout the region for local customer support or even countrywide travel.
  • Assist the Field Project Manager on larger system startups.
  • Act on behalf of the District Service Manager to resolve operational issues as required.

Job Function
The Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations including:

  • Performing a variety of maintenance and technical support on installed products and equipment.
  • Troubleshooting, diagnosing, and resolving malfunctions.
  • Determining when products should be upgraded or replaced.
  • May provide onsite training for customer support personnel.
  • Work with Schneider Electric UPS systems and cooling systems would be preferred.
  • Provide excellent customer service and support.
  • Provides assistance and training to lower-level employees.
  • Problems typically are not routine and require analysis to understand.
  • Works under limited supervision for routine situations.