account services coordinator
1 month ago
General Summary:
The position manages specified accounts with independent shoe stores, specialty stores, and major department stores.
Major Responsibilities:
Process, input & track all new orders and reorders for customers into the wholesale computer system.
Constant maintenance of all customers' orders such as shoe details, increase quantity, decrease the quantity, multiple split orders, customer requirements, UPC labels, special carton markings & case packs, etc.
Constant communication with our accounts regarding order details, updates, customer guidelines/procedures, special pattern details, samples, proformas, letters of credits, and shipping information.
Work with Pricing/Sourcing, Product Development, Sales, and Technical for new pattern placement detail & price information for the status of commitment and deadlines.
Request, track & distribute all customer confirmation samples, ad, and test samples.Work with Topline Technical and Customer to communicate customer comments and meet all deadlines for approval comments and material ordering.
Constant communication with customers/buyers/sales associates regarding order details & status, customer guidelines, labels, packing, letter of credits, confirmation samples, updates, delays, shipping, miscellaneous problems & special projects.
Use customer manuals, email updates, and website to ensure all customer guidelines and requirements are being followed and communicated to China offices and factories.
Process & send proforma invoices for all customers. Follow up on L/C, payment, and or price discrepancy issues.RequirementsEducation:
BA/BS degree or equivalent work experience in related customer service .
Experience:
At least 1+ years of customer service/account management experience. Purchasing, production, and or distribution experience in the fashion industry highly desirable.
Training:
Excellent communication and organizational skills. Detail-oriented, exceptional follow-up skills. Computer knowledge in E-mail, data entry, MS Word, and Excel.
Salary Range:
The pay range of this position is $21 - $24/Hr. Actual salary will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, 401K, and additional company benefits
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