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Lead, Sales Operations

2 months ago

Morristown, Tennessee, United States Lonza Full time

Join the Lonza Team

Hiring for Lead, Sales Operations – Morristown, NJ - REMOTE

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.

The Global Sales Ops Lead is responsible for driving actionable insights and optimizing commercial processes through cross-functional collaboration. This role involves partnering with various teams to support, facilitate, and improve business operations. Key responsibilities include developing standardized reporting on KPIs, ensuring sales excellence, and identifying new platforms for business enhancement.

Key Accountabilities and Duties:


• Drive actionable insights to optimize sales programs, projects, and field team utilization of systems


• Collaborate cross-functionally with finance, data, IT, marketing, supply chain, and sales teams to enhance commercial processes


• Develop standardized reporting on KPIs to improve consistency, visibility, and accountability.


• Identify and implement strategies and projects to ensure sales excellence, leveraging existing systems and exploring new platforms


• Engage and influence internal and external stakeholders to support sales operations effectiveness


• Serve as the primary liaison for sales operations with data and IT teams


• Harmonize business processes within systems/tools, working closely with Enablement, Product Mgt., Marketing, Pricing and Digital Teams


• Partner with IT and other departments to prioritize and implement commercial systems initiatives


• Working with the marketing operations lead & business process owner to design and implement technical solutions (i.e. and not limited to lead management. CRM integration, SFDC automation, and data analytics)


• Partner with Commercial Analytics lead to develop tools and dashboards that capture key performance metrics


• Collaborate with various teams to implement field enablement platforms, develop dashboards for key metrics, and deploy learning management systems


• Drive user adoption of SFDC through training sessions and ongoing support


• Provide guidance on SharePoint sites and repositories for commercial teams


• Facilitate internal discussions with IT partners to streamline systems.


• Collaborate with analytics and marketing teams to develop and maintain core operations processes


• Ensure systems compliance with field representatives' needs and regulatory requirements


• Support projects which pertain to field force structure, resource allocation, and technology innovation


• Utilize SFDC systems to their full capabilities and enhance functionality to support sales strategy execution.


• Identify best practices and areas for improvement in sales processes.


• Support field communications and project implementation.


• Oversee and execute various commercial initiatives across the organization.


• Evaluate sales processes, programs, and systems to enhance efficiency and customer satisfaction.


• Facilitate data sharing between sales, marketing, and other departments.


• Stay informed about industry trends and best practices in sales operations and technology and recommend innovative solutions to enhance sales effectiveness.


• Perform other duties as assigned

Required Skills:


• Strong business acumen, negotiation and mediation skills, as well as a demonstrated attention

to detail and a focus on achieving quality outcomes. Ability to build/foster relationships


• Excellent organizational, planning, and time management skills with the ability to manage

multiple and often changing priorities and issues of varying complexity, while meeting time sensitive deadlines and deliverables


• Ability to work effectively in a fast-paced, high-energy, demanding and deadline driven

environment


• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and

diplomatic manner with all levels of employees as well as other parties/stakeholders involved in

the company


• Demonstrated critical thinking and analytical skills, as well as the ability to handle complex

situations and demonstrate sound judgment and problem solving


• Expert knowledge of Salesforce and Power BI


• Strong leadership skills with demonstrated knowledge and understanding of staff management

practices and processes and the ability to establish accountabilities and expectations and

manage performance to achieve results


• Strong analytical skills with the ability to translate complex data into actionable deliverables and

presentations


• Strong problem-solving skills to evaluate the details and find the best solution

Required Education:

Bachelor's Degree

Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment.

Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Compensation for the role will depend on a number of factors, including the location of the successful candidate, qualifications, skills, competencies, experience, and job-related knowledge. Full-time employees receive a comprehensive benefits package including performance-related bonus, medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.