Current jobs related to Sr Manager, Customer Success and Field Support - Remote, Oregon - Motorola Solutions

  • Sr. Manager, Customer Success

    4 weeks ago

    Remote, Oregon, United States Measured Full time

    Who We AreMeasured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and maximize...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Arcadia Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...

  • Senior Manager of Customer Success

    1 month ago

    Remote, Oregon, United States EasyLlama Full time

    EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering...

  • Sr. Manager, Digital Customer Success

    2 months ago

    Remote, Oregon, United States Secure Code Warrior Full time

    Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Talkable Full time

    Drive success for top e-commerce brands with our state-of-the-art referral marketing technologies.Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet's Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Zenput Full time

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 125,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Harris healthcare Full time

    Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.As a pivotal part of our Support...

  • Strategic Customer Success Manager

    1 month ago

    Remote, Oregon, United States EDB Full time

    Join Our Team as a Strategic Customer Success ManagerAre you passionate about collaborating with customers to drive adoption, growth, and retention? EDB is looking for a Strategic Customer Success Manager to join our team in the US Central Time Zone. As a CSM, you will be a trusted advisor for our customers, creating and implementing Customer Success Plans...

  • Sr. Customer Marketing Associate/ Customer Marketing Manager

    4 weeks ago

    Remote, Oregon, United States LeanTaaS Full time

    We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 180 health systems and over 1,000 hospitals and centers across 49 states rely on our award-winning products to increase patient access, decrease...

  • Manager, Customer Success

    1 month ago

    Remote, Oregon, United States Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States CertifID Full time

    Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States EngagedMD Full time

    You are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States SchooLinks Full time

    DescriptionThe Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. Your Responsibilities will include...Serving as the main point of contact and build relationships with our districts through the various life cycle milestones...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Neota Full time

    DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational...

  • Enterprise Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States PatientIQ Full time

    DescriptionThe PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the...

  • Strategic Customer Success Manager

    2 months ago

    Remote, Oregon, United States Scope AR Full time

    Scope AR is supercharging the productivity of Aerospace, Aviation, and Medical Tech manufacturers by empowering their teams with AR work instructions on the frontline. We're driving measurable ROI by increasing productivity, service, and delivery for our partners through augmented reality that provides expert build guidance on demand. Scope AR's WorkLink...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States DataCamp Full time

    SENIOR CUSTOMER SUCCESS MANAGER About DataCampAt DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Noggin Full time

    Why Noggin?We are excited to announce we are now a Motorola Solutions CompanyWe work with heart.Noggin has been in the safety, security and incident management industry for over a decade. Our SaaS product is critical in supporting everything from natural disasters and emergencies to business continuity incidents, security management and more. We enable...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Seekr Technologies Full time

    Location: Fully RemoteAbout the Opportunity:We are searching for an experienced Customer Success Manager who has a passion for technology and can deliver against key revenue targets. Seekr is looking to extend our market footprint and unlock bigger partnerships and deals. In partnership with our sales teams, we will be building out the Customer Success...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States RepeatMD Full time

    About Us:We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client's own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the...

Sr Manager, Customer Success and Field Support

2 months ago

Remote, Oregon, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.
Job Description

The Senior Manager of Customer Success creates and drives use of the tools, processes and behaviors that empower team members to work with customers and promote their full adoption of Motorola products and services, including growing their ongoing use. As a Senior member of the Customer Success team, you are responsible for creating a team culture that delivers upon established processes and best practices, partners across the organization to drive optimal proactive and reactive solutions, coaches team members, identifies opportunities for continuous improvement, and drives account, statewide and regional strategies as appropriate.

This role requires a persistent self-starter who enjoys relationship building, is curious about what makes organizations tick, finds thrill in preventing a problem and excels at pulling together cross functional teams to understand, classify, prioritize and resolve internal and external challenges. This is a passionate, supportive and high-energy group of professionals who thrive in the pursuit of a challenge and enjoy when a problem can be prevented.

Responsibilities:

Manage key activities and projects, establish processes, lead teams, and implement regular reviews and evaluations of success criteria for the following areas:

  • Support team members in gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Coach and manage team members as they work to align Motorola Software to the agency's outcomes.
  • Coach team members on how to grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with the technical and command leadership agency representatives to document agency goals, product use-cases and outcomes.
  • Trailblaze new processes with key internal work partners in sales, product management, support, deployment, and professional services. In addition, they will ensure the smooth transfer of agency knowledge among onboarding deployment, product and support teams at Motorola Solutions.
  • They will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for key agency contacts.
  • Work proactively with customers in their assigned book of business from a holistic perspective that is informed by regional and state specific inputs (current events, policies, etc) and model this behavior to the team as well as mentor those in need of guidance.
  • Follow team guidelines and model exemplary behavior to the team as well as coach those in need of guidance; meet or exceed documented quarterly and yearly individual and team goals.
  • Drive adoption, outcomes and annual recurring revenue and prevent churn. This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes.

Specific Knowledge/Skills:

  • Analytical Ability (Data) - Uses multiple data points from multiple sources to identify trends, build a business case, make decisions and/or drive actions.
  • Customer Influence - Power or capacity to affect customer personas in indirect or intangible ways. Consistently delivers on promises and follows up on commitments. Builds strong professional relationships with customers. Viewed by the customer as a trusted adviser, a partner and thought leader with the ability to negotiate and navigate the customer relationship to reach mutually beneficial outcomes.
  • Communication - Tailors messaging and delivery mechanisms appropriate to audience and situation. Establishes a consistent and clear communication practice. Ensures information and updates flow to work partners , leaders and customers in a timely and succinct fashion. Ability to understand customer and personas 3 wide x 3 deep, to understand customer priorities and varying stakeholders, ability to "read the room".
  • Business & Organizational Acumen - Understands the public safety industry and workflows. Continuously stays up to date on trends and issues facing public safety in communities and specific disciplines within the agency . Maintains up to date knowledge of the SaaS technology trends. Understands the key influencers and decision makers both with agencies and at Motorola. Understands the various levels of leadership and chain of command within an agency.
  • Strong Emotional Control - Maintains a high level of self-awareness. Under stress maintains professional demeanor and decision making. Ability to pause, step out of the emotion and respond thoughtfully identifying and understanding issues underlying the emotion and respond with empathy, facts and data.
  • Flexibility - Willing and able to adapt to a variety of circumstances. Pivoting when necessary to meet organizational and customer needs.
  • Internal Influence -Established self as a credible, reliable and trustworthy work partner. Works well with and continually contributes to the success of the team. Consistently delivers on promises and follows up on commitments. Demonstrates the ability to negotiate priorities, navigate internal politics and establish partnerships that drive outcomes. Ability and skills to influence and internal personas and key work partners (sway).
  • Planning & Execution -Ability to gather data and develop a plan of action to drive specific and measurable outcomes.. Demonstrates ability to fully execute the plan to drive the intended outcomes through completion.
  • Problem Solving & Root Cause analysis - Ability to craft clear problem statements, validate those statements with key players and identify root cause.
  • Strong Customer Focus - Ability to see things through the lens of a customer, capture needs, synthesize needs and prioritize the most important needs of the entire customer base vs a single customer interaction. Strong sense of responsibility for the customer experience. Strong commitment to follow-up and follow-through.
  • Balanced approach - Ability to advocate across business needs (e.g.,support and engineering) to drive the right solution for our customers and for each team's business objectives.
  • Strategic Thinking - Ability to see the "big" picture and design actions to achieve the goals and objectives of the "Big Picture" - Thinks about meeting the current situation with strategies that meet current objectives while anticipating future needs. Ability to anticipate and proactively see needs or issues related to our software, products, services and to take action that benefits the long term objectives.
  • Demonstrated success in improving customer retention and expansion revenue strongly preferred.
  • Familiarity with public safety technology and/or experience working with first responders is highly desired.
  • Excellent problem-solving, analytical, and decision-making skills.
  • Strong communication skills, both written and verbal, with an ability to communicate complex technical concepts to a non-technical audience.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Passion for customer service and dedication to ensuring the success of first responders.
  • Bachelor's Degree is preferred, MBA a plus.
  • Demonstrated experience building and managing customer success and or/support teams strongly preferred.


Basic Requirements

  • 10+ years of experience in Client Advocacy, Sales, Customer Success, Professional Services or Support or Extensive Product/Public Safety Domain Knowledge.
  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.


Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email