Sr. Product Manager, Global Customer References

4 weeks ago

Seattle, Washington, United States Amazon Full time
Do you want to be part of an innovative and rapidly growing business? Are you looking for a role with ownership and the ability to work across global teams supporting high-visibility programs?


The AWS Global Customer References (GCRP) Team is responsible for telling the story of how cloud technology is transforming the world-from the largest enterprises to the hottest startups.

The team raises the bar on customer references by offering mechanisms and guidance to support the development and amplification of customer stories.

Our team is seeking a Sr.

Product Manager to own the central customer references repository tool for AWS Sales and Marketing and work across all of our reference tools and processes.

You will be responsible for roadmap development, product requirements management, vendor management, stakeholder and customer engagement, leadership reviews, user testing, and launch strategy and execution.

You will partner with engineering, legal, finance, marketing, sales, and other application owners across the sales and marketing organization.

You will define the product's 2-3-year vision and strategy, including the delivery of automation, integrations, and intelligent recommendations to drive a more efficient and effective customer reference discovery and management experience.


This role must use data to measure engagement and determine tool evolution and integration across AWS.

They must think big and anticipate long-term customer needs and product vision, while establishing voice of the customer mechanisms to address pain points.


Beyond a proven track record of product/program management, a successful candidate will have experience driving strategy and influencing executive leadership.

We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just reacting to noise.


This role may sit in these locations only: Arlington, VA, USA | Seattle, WA, USA Relocation offered to these locations only from within the USA only.

Key job responsibilities
Develop product strategy and product definition.
Ensure AppSec compliance and global availability of the service to users across marketing and sales.
Define and manage multi-year product roadmap, including introduction of Generative AI and ML to transform the AWS reference management space
prioritize product feature requests using qualitative and quantitative frameworks
Capture, document, and communicate business and product requirements.
Translate requirements into features and user stories. Drive technical team understanding of requirements.
Manage technical build against business requirements. Provide input on implementation.
Collaborate with and influence key stakeholders from product marketing, sales, MarTech, engineering, legal, PR/AR, Security.
Own project status updates to customers, stakeholders, and leadership.
Plan and conduct user testing (UAT).
Drive change management and adoption of solution across AWS Sales and Marketing
Manage post-launch activities (communication, user support, new feature development, etc.)
Establish KPIs, identify gaps, and improve performance and adoption of the platform.
Evangelize your program and tools, providing thought leadership and training at scale.
Manage vendor relationship, monitor performance and SLAs.
Negotiate contract renewals.

A day in the life

Work backwards from the customer:

research, empathize with, and translate user needs into prioritized, clearly defined product requirements that are understandable by technical and business team.

Track status updates to identify risks/barriers, and drive deliverables, ensuring consistent alignment across all organizations from ideation to pilot to post-production.

Manage ticket queue, prioritization, tradeoffs, change management, and annual planning for cross-organizational workflow and system developments/integrations with stakeholders and leadership.

Develop and maintain a product roadmap that supports the larger organizational priorities and direction.
Design new products and capabilities that enable business users to operate more effectively, intelligently, and efficiently.

Work closely with engineering and other product/program managers to define, build, drive and measure product solutions and mechanisms to enable AWS field sales and marketing teams.

Use strong communication skills to build consensus and drive initiatives forward.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.


Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

BASIC QUALIFICATIONS

  • 5+ years of product or program management, product marketing, business development or technology experience
  • Bachelor's degree or equivalent
  • Experience owning/driving roadmap strategy and definition
  • Experience with feature delivery and tradeoffs of a product
  • Experience as a product manager or owner
PREFERRED QUALIFICATIONS

  • Experience in influencing senior leadership through data driven insights
  • Experience working across functional teams and senior stakeholders
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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