Box Office Staff

3 weeks ago

Columbus, Ohio, United States teamworkonline Full time

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

BOX OFFICE STAFF

  • TICKETING ASSISTANT
  • BOX OFFICE ATTENDANT
  • BOX OFFICE SUPERVISOR

1. TICKETING ASSISTANT

SUMMARY

The Ticketing Assistant provides support to the Ticketing Manager with various tasks such as ticket counts, coordination of fan clubs and VIP packages, and managing ticket related emails from the public. This position will be responsible for balancing all ticket buys and box office settlements. The Ticketing Assistant will manage daily ticketing tasks for shows, festivals, venues, one-offs and all other events. This position is responsible for submitting show builds in Outbox, show preparation, and auditing ticket counts for final settlement.

PRIMARY RESPONSIBILITIES

  • Daily processing and distribution of all local tour and national ticket counts.
  • Process and confirm ticket buys, ticket releases and marketing pulls, and balance all ticket buys and comps with venue box offices for settlement.
  • Point of contact for fan clubs and VIP ticket packages.
  • Work as liaison between fan club, artist management and venue.
  • Responsible for collecting daily ticket counts for relevant shows.
  • Submit expense invoices and expenses for approval. Update show files accordingly.
  • Create show guest lists, process internal buys and consignments.
  • Responsible for private event ticketing audit for settlement.
  • Respond to general e-mail inquiries regarding shows, festivals, venues and other events.
  • Escalate issues to appropriate party when necessary.
  • Submit show builds through Outbox.
  • Coordinate with Outbox on changes to the show including holds, price changes, date changes. Review final build for accuracy.
  • Assist with other ticketing and touring related tasks as assigned.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • Years of related work experience: 1-2 working with ticketing agencies and box offices
  • Proficient in Microsoft ( Excel, Word and Outlook)
  • Strong interpersonal, as well as written and verbal communication skills
  • Ability to learn and operate a database and ticketing inventory management system
  • Must be organized, detailed-oriented and work well under pressure
  • Knowledge of ticketing systems and ticketing inventory management
  • Knowledge of music industry preferred

2. BOX OFFICE ATTENDANT

SUMMARY

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

PRIMARY RESPONSIBILITIES

  • Accurately and efficiently processes orders for and collect payments from guests.
  • Follow cash handling and inventory procedures to ensure security of assets and inventory.
  • Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
  • Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
  • Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
  • Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 1+ years of related work experience
  • Excellent customer service skills
  • Must be able to work independently and in a team setting
  • Good communication skills to effectively communicate with customers and co-workers
  • Basic Math skills
  • Must be responsible and professional
  • Effective decision-making skills
  • Demonstrated ability to work in a fast-paced environment
  • Available to work flexible hours, including nights and weekends

3. BOX OFFICE SUPERVISOR

SUMMARY

The Supervisor Box Office is responsible for overseeing the ticket selling staff. The Supervisor Box Office will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department.

PRIMARY RESPONSIBILITIES

  • Supervision of ticket sellers. Ensure that all employees are doing what they are supposed to be doing and being available to advise when necessary.
  • Responsible for training of ticketing staff.
  • Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
  • Update internal spreadsheets with new and updated show information and send out to ticketing support.
  • Create ticket holds. Submit ticket counts to requesting parties.
  • Resolve customer service issues and complaints.
  • Work with department to fix issues related to customer service complaints when appropriate.
  • Troubleshoot any issues relating to software or point of sale system.
  • Review ticketing information for each show built, validating prices and dates are correct.
  • Coordinate show builds with marketing department.
  • May be responsible for the organization of staff meetings, acceptance and payment of deliveries, organization of office events like holiday parties and birthday celebrations.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency (BA/BS preferred).
  • Years of related work experience: 3
  • Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
  • Excellent written, listening and verbal communication skills and experience in conflict resolution
  • Experience in a supervisory role
  • Must be able to work flexible schedule, including: nights, weekends and some holidays
  • Great leadership skills
  • Knowledge in interest in live entertainment preferred

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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