Box Office Staff

4 weeks ago

Columbus, Ohio, United States teamworkonline Full time

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

BOX OFFICE STAFF

  • TICKETING ASSISTANT
  • BOX OFFICE ATTENDANT
  • BOX OFFICE SUPERVISOR

1. TICKETING ASSISTANT

SUMMARY

The Ticketing Assistant provides support to the Ticketing Manager with various tasks such as ticket counts, coordination of fan clubs and VIP packages, and managing ticket related emails from the public. This position will be responsible for balancing all ticket buys and box office settlements. The Ticketing Assistant will manage daily ticketing tasks for shows, festivals, venues, one-offs and all other events. This position is responsible for submitting show builds in Outbox, show preparation, and auditing ticket counts for final settlement.

PRIMARY RESPONSIBILITIES

  • Daily processing and distribution of all local tour and national ticket counts.
  • Process and confirm ticket buys, ticket releases and marketing pulls, and balance all ticket buys and comps with venue box offices for settlement.
  • Point of contact for fan clubs and VIP ticket packages.
  • Work as liaison between fan club, artist management and venue.
  • Responsible for collecting daily ticket counts for relevant shows.
  • Submit expense invoices and expenses for approval. Update show files accordingly.
  • Create show guest lists, process internal buys and consignments.
  • Responsible for private event ticketing audit for settlement.
  • Respond to general e-mail inquiries regarding shows, festivals, venues and other events.
  • Escalate issues to appropriate party when necessary.
  • Submit show builds through Outbox.
  • Coordinate with Outbox on changes to the show including holds, price changes, date changes. Review final build for accuracy.
  • Assist with other ticketing and touring related tasks as assigned.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • Years of related work experience: 1-2 working with ticketing agencies and box offices
  • Proficient in Microsoft ( Excel, Word and Outlook)
  • Strong interpersonal, as well as written and verbal communication skills
  • Ability to learn and operate a database and ticketing inventory management system
  • Must be organized, detailed-oriented and work well under pressure
  • Knowledge of ticketing systems and ticketing inventory management
  • Knowledge of music industry preferred

2. BOX OFFICE ATTENDANT

SUMMARY

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

PRIMARY RESPONSIBILITIES

  • Accurately and efficiently processes orders for and collect payments from guests.
  • Follow cash handling and inventory procedures to ensure security of assets and inventory.
  • Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
  • Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
  • Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
  • Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 1+ years of related work experience
  • Excellent customer service skills
  • Must be able to work independently and in a team setting
  • Good communication skills to effectively communicate with customers and co-workers
  • Basic Math skills
  • Must be responsible and professional
  • Effective decision-making skills
  • Demonstrated ability to work in a fast-paced environment
  • Available to work flexible hours, including nights and weekends

3. BOX OFFICE SUPERVISOR

SUMMARY

The Supervisor Box Office is responsible for overseeing the ticket selling staff. The Supervisor Box Office will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department.

PRIMARY RESPONSIBILITIES

  • Supervision of ticket sellers. Ensure that all employees are doing what they are supposed to be doing and being available to advise when necessary.
  • Responsible for training of ticketing staff.
  • Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
  • Update internal spreadsheets with new and updated show information and send out to ticketing support.
  • Create ticket holds. Submit ticket counts to requesting parties.
  • Resolve customer service issues and complaints.
  • Work with department to fix issues related to customer service complaints when appropriate.
  • Troubleshoot any issues relating to software or point of sale system.
  • Review ticketing information for each show built, validating prices and dates are correct.
  • Coordinate show builds with marketing department.
  • May be responsible for the organization of staff meetings, acceptance and payment of deliveries, organization of office events like holiday parties and birthday celebrations.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency (BA/BS preferred).
  • Years of related work experience: 3
  • Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
  • Excellent written, listening and verbal communication skills and experience in conflict resolution
  • Experience in a supervisory role
  • Must be able to work flexible schedule, including: nights, weekends and some holidays
  • Great leadership skills
  • Knowledge in interest in live entertainment preferred

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

  • Front Office Manager

    2 weeks ago

    Columbus, Ohio, United States Franklin Marriott Cool Springs Full time

    You're the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you...

  • Immediate School Office Assistant

    7 days ago

    Columbus, Ohio, United States KIPP Columbus Full time

    Job DescriptionResponsibilities include, but are not limited to, the following:Daily OperationsOversee the school's main office duties (incoming calls, faxes, copy machines, files, mail, and deliveries, etc.).Coordinate family requests for transportation changes and early dismissals to ensure that proper dismissal process is followed for students.Welcome and...

  • Maintenance Staff

    3 weeks ago

    Columbus, Ohio, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Highlights Foundation Hospitality Staff Members

    3 weeks ago

    Columbus, Ohio, United States Highlights for Children Full time

    Highlights Foundation Hospitality Staff MemberFor more than 35 years, the Highlights Foundation has been fulfilling its mission to positively impact children by amplifying the voices of storytellers who inform, educate, and inspire children to become their best selves. The Foundation Retreat Center is in the beautiful Pocono Mountains and is located near the...

  • Physician / Dermatology / Ohio / Permanent / Dermatology Physician Job near Columbus, Ohio (j-4727)

    3 weeks ago

    Columbus, Ohio, United States MD Staff, LLC Full time

    Dermatology Physician Job Near Columbus, Ohio A hospital near Columbus, Ohio is looking for a BC/BE General Dermatologist to join a plastic surgeon is a practice that will provide both general dermatology as well as cosmetic services. Office hours are Monday-Thursday, 8:00a 5:00p, Friday 8:00a. 12:00p with 100% outpatient and no call. Anticipated cases...

  • Staff Electrical Engineer

    2 weeks ago

    Columbus, Ohio, United States Burns & McDonnell Full time

    By aligning individual passions with opportunities, Burns & McDonnell provides unbridled professional growth for the best talent in the industry. Burns & McDonnell is seeking an Electrical Engineer to take control of their career potential in our Ohio offices. This position will partner with a multi-discipline team to develop designs of electrical...

  • Staff Electrical Energy Storage Engineer

    4 weeks ago

    Columbus, Ohio, United States NES Fircroft Full time

    Good Day The NES Chicago office currently has a great job opportunity with one of our giant power engineering companies located in Columbus, OH for a Staff Electrical Energy Storage Engineer. This individual would be employed on a yearlong contract with potential to extend and responsible working with the Energy Storage team focusing on renewable power...

  • Construction Estimator

    3 weeks ago

    Columbus, Ohio, United States The Premier Resources Group Full time

    Estimator (Construction)Location: Columbus, OH (but Company is also willing to consider candidates in: Toledo; Dallas; Roanoke; or Charlotte)Full-Time / Direct-HireResponsibilities:• Assist in analyzing incoming bid opportunities to determine effort and worthiness of bid preparation. • Support the Senior Project Manager by performing initial bid reviews...

  • endodontist

    4 weeks ago

    Columbus, Ohio, United States gpac Full time

    Are you a Endodontist Looking for Partnership or Ownership? We have a Dental Office in search of a dedicated Endodontist to add to their team. Officering clinical support with direct one-on-one mentoring to all their Dentists & Specialists. The practice has the latest technology to assist you and the staff to perform at the highest and most efficiaent...

  • Physician / Psychiatry - Child/Adolescent / Georgia / Locum tenens / Psychiatrist needed in Columbus

    1 week ago

    Columbus, Ohio, United States ICON Medical Network Full time

    Psychiatrist needed in Columbus, GAChild Psychiatry IP/OPASAP OngoingM-F Clinic 8-12; IP rounding 1-5 1:2 weekday 1:3 weekend99% TC only call backEMR CernerSupport staff (Other MDs, NP/PA, RN etc)NP, RN, CM, ancillary office staffOP 8-12, IP 6-10 ppdInpatient Unit: 16 peds; 24 adult Admits/DC 3-550 minutes for new patients30 minutes for follow upsSupport...

  • Front Desk Supervisor

    3 weeks ago

    Columbus, Ohio, United States Hilton Franklin Cool Springs Full time

    You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth. You have what it takes? Then we may have just the opportunity you need, as Front Office SupervisorAs Front Office Supervisor, you willOversee...

  • Sales

    4 weeks ago

    Columbus, Ohio, United States GNS Global Service Full time

    Administer the construction field office including but limited to processing distributing tracking and filing project correspondence and construction documents document control coordinating the review and processing of project documents including pay applications invoices and change orders developing and distributing meeting agendas and minutes and providing...

  • Program Manager

    4 weeks ago

    Columbus, Ohio, United States Infoprompt Inc Full time

    Rate $80/hr w2Will close to submissions Tuesday April 13th @ 10aEST1st Round – Digital Interview 2nd Round - Team MeetingThe Ohio Department of Developmental Disabilities Office of Information Technology Services (ITS) is seeking an experienced Program Manager to perform a combination of contract performance relationship and risk management...

  • Senior Software Developer, Ruby on Rails

    3 days ago

    Columbus, Ohio, United States McKesson Corporation Full time

    As a Senior Software Developer at CoverMyMeds, you'll create solutions that make our healthcare system work more efficiently and effectively in order to help millions of people receive their prescription medications every year. You'll build products that our partners in healthcare use every day and innovate products that don't even exist yet. You'll work on...

  • Orthopedic Sports Surgeon, 20-mins to Columbus

    4 weeks ago

    Columbus, Ohio, United States Jackson Physician Search Full time

    Established private practice seeks a BE/BC Orthopedic Sports Surgeon to join its existing 4 orthopedic specialists, serving patients in the central region of Ohio, just 20 minutes from Columbus.Applicants can expect a first-year salary of $500,000, plus, collect immediately on ancillary earnings and a generous percentage of net revenue. The top earners are...

  • Full Time Cardiology

    3 weeks ago

    Columbus, Ohio, United States Doctors Choice Placement Services, Inc Full time

    Invasive Cardiology Opportunity near Dayton & Columbus, OhioJoining an established group of 3 Cardiologists - 1 Cardiologist is phasing out to retirement and there is a huge need.Competitive starting Base salary (Year 1 and Year 2) of $350K + bonuses/incentivesPartnership is offered after 2 yearsBenefits include:Full malpractice coverage, 401K, Health...

  • Pulmonologist

    4 weeks ago

    Columbus, Ohio, United States Masc Medical Recruitment Firm Full time

    Pulmonologist - Columbus, GASalary Starting @ $400,000/year.Join an innovative healthcare delivery team in redefiningpulmonary care with a remote monitoring approach focused on enhancing patientoutcomes. Enjoy above market competitive salary, comprehensive benefits,reasonable work hours, and no hospital call responsibility in a modern caredelivery...

  • Senior Highway Transportation Engineer/Project Manager

    4 weeks ago

    Columbus, Ohio, United States Affinity Full time

    Job Description Senior Highway Transportation Engineer/Project Manager Columbus, Ohio.Job Responsibilities Senior Highway Transportation Engineer/Project Manager ?with experience consistent, but not limited to: Monitoring and coordinating client and teaming partners. Working to grow personnel and office disciplines. Coordinate with other leaders across the...

  • Director of Primary and Intermediate Education

    3 weeks ago

    Columbus, Ohio, United States Battle Ground Academy Full time

    Description Battle Ground Academy seeks a proven communicator, facilitator, and educator to join its leadership team in The Director of Primary and Intermediate Education (grades K-4) is responsible for assisting in the administration, coordination, and supervision of elementary programs. Founded in 1889, BGA is a Pre-K-12 grade college preparatory school...

  • Housekeeping Aid

    1 day ago

    Columbus, Ohio, United States Department Of Veterans Affairs Full time

    Summary The housekeeping aids who maintain VA facilities for Veterans and their families are essential to the patient care experience at the U.S. Department of Veterans Affairs (VA). A VA healthcare career as a housekeeping aide means working alongside other Veterans, who make up 85 percent of the housekeeping staff.Duties The housekeeping aids who maintain...