See more Collapse

Customer Service Representative

1 month ago

Petersburg, United States CRH Full time

Job ID: 496809

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.

Summary

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Essential Duties and Responsibilities

  • Receive customer phone calls; provide support to customers and contractors via phone and in person
  • Provide information and technical information about products and prices
  • Refer to product catalogs and specification guides to determine related product uses and applications
  • Work closely with Outside Sales Representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
  • Coordinate mailings of literature and samples
  • Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
  • Help customers with design ideas/problems; provide customer feedback to management
  • Assist with production scheduling, job site coordination, and dispatch
  • Coordinate delivery schedules with Dispatch and maintain customer is informed of such schedules
  • Enter sales orders into computer for tracking
  • Attend training meetings, seminars, bimonthly sales meetings, and schools as required
  • Assist in monthly physical inventory counts, enter and manage inventory in computer system
  • Retrieve information for Credit Department when needed
  • Follow all safety regulations
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience

  • High school diploma / equivalent or a comparable combination of education, experience or training in related field
  • Skilled in Microsoft Word, Excel and Outlook
  • Previous sales experience; Knowledge of concrete masonry is a plus
  • Positive attitude and desire to work with a great team in a fast-paced environment
  • Basic math skills
  • Good organizational and problem solving skills
  • Experience with multi-line phone system
  • Attention to detail
  • Pleasant phone personality
  • Ability to multi task

Physical Environment

  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands and fingers to use a computer
  • Bending and some lifting
  • Extensive writing, phone and radio use
  • Tasks can be very repetitive
  • Ability to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high
  • Ability to provide assistance to others in moving heavier or bulkier objects
  • Have good depth perception and color discrimination

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.


We have other current jobs related to this field that you can find below

  • Customer Service Representative

    3 weeks ago

    Saint Petersburg, United States Customer Care Expertise LLC Full time

    About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They're...

  • Customer Service Representative

    4 weeks ago

    Petersburg, United States Virginia Linen Service Inc Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and...

  • Customer Service Representative

    4 weeks ago

    Petersburg, United States Virginia Linen Service Inc Full time

    JOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is...

  • Customer Service Representative

    2 weeks ago

    Petersburg, United States Lancaster Plumbing Heating Cooling & Electrical Full time

    Lancaster Plumbing Heating Cooling & Electrical is seeking an ALL-STAR Customer Service Representative to help us win each and every day! Who we are We are a locally-owned, family-operated, small business in operation since 1904. We take a customer-centric approach and have stellar reviews to back it up! Why do we need you? Because we offer top-of-the-line...

  • Customer Service Representative

    2 weeks ago

    Petersburg, West Virginia, United States Oldcastle Apg Inc. Full time

    Job ID: 498138Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...

  • Customer Service Representative

    4 weeks ago

    Petersburg, United States Manpower Inc Full time

    Our client, in the Petersburg, VA area is seeking a Customer Service Representative to join their team. The ideal candidate will have computer data-entry, customer relations, and experience working in a manufacturing environment which will align successfully in the organization. Job Title: Customer Service Representative Location: Petersburg, VA Pay Range:...

  • Customer Service Representative

    2 weeks ago

    Petersburg, United States Manpower Inc Full time

    Our client, in the Petersburg, VA area is seeking a Customer Service Representative to join their team. The ideal candidate will have computer data-entry, customer relations, and experience working in a manufacturing environment which will align successfully in the organization. Job Title: Customer Service Representative Location: Petersburg, VA Pay Range:...

  • Customer Service Representative

    4 days ago

    Petersburg, United States Manpower Inc Full time

    Our client, in the Petersburg, VA area is seeking a Customer Service Representative to join their team. The ideal candidate will have computer data-entry, customer relations, and experience working in a manufacturing environment which will align successfully in the organization. Job Title: Customer Service Representative Location: Petersburg, VA Pay Range:...

  • Customer Service Representative

    2 weeks ago

    St Petersburg, United States Ace Handyman Services Full time

    Ace Handyman Services JobID: [Customer Service Representative] As a Customer Service Representative at Ace Handyman Services, you'll: Be responsible for inbound and outbound customer sales/education; Provide customers with information and expert advice on the services, pricing, and availability; Return customers calls as needed and follow up with past...

  • Customer Service Representative

    3 weeks ago

    Petersburg, United States MGN Foundation Full time

    Job DescriptionJob DescriptionMGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.We are looking for a dedicated and personable Customer Service...

  • Customer Service Representative

    2 weeks ago

    Petersburg, United States MGN Foundation Full time

    Job DescriptionJob DescriptionMGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.We are looking for a dedicated and personable Customer Service...

  • Customer Service Representative

    2 weeks ago

    Petersburg, United States MGN Foundation Full time

    Job DescriptionJob DescriptionMGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.We are looking for a dedicated and personable Customer Service...

  • Customer Service Representative

    6 days ago

    Petersburg, United States MGN Foundation Full time

    Job DescriptionJob DescriptionMGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.We are looking for a dedicated and personable Customer Service...

  • Customer Service Representative

    2 days ago

    Petersburg, United States MGN Foundation Full time

    Job DescriptionJob DescriptionMGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.We are looking for a dedicated and personable Customer Service...

  • Customer Service Representative

    7 days ago

    St Petersburg, United States Hunter Hamilton Full time

    We have a great opportunity for a Customer Service Representative for one of our best clients in the St. Petersburg, FL area! If you have experience in this area, this might be a great opportunity for you! Position: Customer Service Representative Position Scope: The Customer Service Representative (CSR) provides comprehensive customer service directly to a...

  • Customer Service Representative

    1 week ago

    St. Petersburg, United States Hunter Hamilton Full time

    We have a great opportunity for a Customer Service Representative for one of our best clients in the St. Petersburg, FL area! If you have experience in this area, this might be a great opportunity for you! Position: Customer Service Representative Position Scope: The Customer Service Representative (CSR) provides comprehensive customer service directly to a...

  • Customer Service Representative

    3 weeks ago

    Saint Petersburg, United States Regional Warehouse and Logistics Full time

    Hybrid shift is offered once the rep has mastered their tasks or 90 days Extensions are anticipated Position Overview: The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales...

  • Customer Service Representative

    4 weeks ago

    Saint Petersburg, United States JBCPlatform Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeDuration: 6/3/24 – 9/6/24 (extensions anticipated)Hours: M-F 40 hrs/wk (9 am – 5 pm)Location:  St. Petersburg, FL 33716 (Fully onsite until 90 days then can be hybrid)Position Overview: The Customer Service Representative (CSR) provides comprehensive customer service directly to a...

  • Customer Service Representative

    4 weeks ago

    East Petersburg, United States Lancaster Plumbing Heating Cooling & Electrical Full time

    Job DescriptionJob DescriptionLancaster Plumbing Heating Cooling & Electrical is seeking an ALL-STAR Customer Service Representative to help us win each and every day!Who we areWe are a locally-owned, family-operated, small business in operation since 1904. We take a customer-centric approach and have stellar reviews to back it up! Why do we need you?Because...

  • Customer Service Representative

    4 weeks ago

    St Petersburg, United States U-Haul Full time

    Location: 4020 66th St N, Saint Petersburg, Florida 33709 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...