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Customer Service Representative

4 months ago

Petersburg, United States MGN Foundation Full time
Job DescriptionJob Description

MGN Foundation is a leading event fundraising firm dedicated to creating impactful experiences and raising significant funds for charitable causes. Our team is committed to delivering exceptional service and fostering strong relationships with our donors and partners.

We are looking for a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our donors, sponsors, and supporters, providing exceptional customer service and support. Your goal will be to ensure a positive experience for all stakeholders, helping to build and maintain strong relationships with our community.

Key Responsibilities:

  • Serve as the first point of contact for donors, sponsors, and the public, providing information and assistance via phone, email, and in-person interactions
  • Handle inquiries, resolve issues, and provide information about our fundraising events, campaigns, and initiatives
  • Maintain accurate and up-to-date records of donor interactions and contributions in our CRM system
  • Process donations and support the donation acknowledgment and thank-you process
  • Assist in the creation and distribution of promotional materials and communications
  • Support the event team with logistical planning, setup, and coordination of fundraising events
  • Provide feedback and insights to improve customer service practices and enhance donor experience
  • Collaborate with team members to ensure seamless communication and support across all departments

Qualifications:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-focused mindset
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
  • Friendly, approachable, and professional demeanor
  • Previous experience in customer service, client relations, or a related field is preferred
  • Passion for charitable causes and a desire to contribute to meaningful work

Benefits:

  • Competitive salary with performance-based bonuses and incentives
  • Comprehensive training and professional development opportunities
  • Supportive and collaborative team environment
  • Opportunities for career growth and advancement within the company
  • Participation in impactful charitable events and initiatives
  • Networking opportunities with industry professionals and charity partners

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