Customer Service Representative

4 weeks ago

East Petersburg, United States Lancaster Plumbing Heating Cooling & Electrical Full time
Job DescriptionJob Description

Lancaster Plumbing Heating Cooling & Electrical is seeking an ALL-STAR Customer Service Representative to help us win each and every day

Who we are

We are a locally-owned, family-operated, small business in operation since 1904. We take a customer-centric approach and have stellar reviews to back it up

Why do we need you?

Because we offer top-of-the-line products and services, we need a top-of-the-line Customer Service Representative who genuinely cares about the customer and looks at this opportunity as not just a job but a career.

The big task

You will promote customer satisfaction by converting incoming customer calls, texts, and online requests into booked service appointments. You will also outbound to service plan members to schedule routine maintenance appointments, update payment information, and renew memberships.

Key sub-tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

• Participate in training so that you grow and develop as a professional.

• Maintain and update our customer database with complete and accurate information.

• Maintain communication with the call center, dispatch, and your manager.

• Participate in on-call rotation - you pick your days of the month, it's an easy way to earn extra cash

Skills and experience
  • Minimum 2 years in a customer service role
What we offer
  • Great benefits Starts the 1st of the month, including medical insurance - health, dental, vision, life insurance, short-term and long-term disability
  • Paid vacation within 3 months of the start date
  • New technology, including integrated software, Service Titan and DialPad
  • 401k Plan with a company match
  • Life insurance paid by the company
  • A fast-paced, supportive, exciting, and upbeat team atmosphere
  • Regularly scheduled company events
Learn more about us

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Lancaster Plumbing Heating Cooling & Electrical by visiting www.lphservice.com. When you're ready, please follow the directions to apply for this position.

Equal Opportunity Employer

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