Contracts Lifecycle Management

2 weeks ago

Remote, Oregon, United States Ciena Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Your Role:Reporting to the Head of Legal Operations, You will be responsible for management and successful delivery of Ciena's Contract Lifecycle Management (CLM) program. The successful candidate will work closely with the CLM Product Owner, Technical Support, Buy Side and Sell Side Stakeholders to drive strategic and operational goals in line with the CLM roadmap and legal department strategy. As a CLM Program Manager at Ciena, You will lead cross functional teams, manage program resources and ensure project completion on time and within budget. A critical part of this role involves change management, which includes effective communication strategies, knowledge management, and process excellence. These skills will be instrumental in driving user enablement and tool adoption as we continuously add new features and options to our system. Experience with DocuSign CLM, the ability to manage legal technical implementation projects and managing multiple internal and external stakeholders are essential for this role. Responsibilities:
  • Leveraging Your program management and CLM expertise, Collaborate with the CLM Product Owner and Head of Legal Operations to develop and manage the CLM roadmap, and comprehensive project plan to monitor and track progress
  • Measure and update on project performance as well as manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Lead the planning and implementation of project objectives. Facilitate the definition of scope, goals, key deliverables and minimize project risks
  • Lead Business requirements gathering, scoping and prioritizing, focusing on delivering outcomes aligned with the CLM roadmap and Legal strategy
  • Create and manage JIRA stories and work with IT to prioritize tasks effectively amidst competing and complex priorities
  • Work with IT to support the solution delivery and testing processes (internal and external) to ensure quality, suggest improvements where necessary
  • Drive and execute User Acceptance Testing with business groups
  • Maintain strong stakeholder relationships, regular reviews and effective communication
  • Support regular reviews of work against SOWs, evaluate vendor performance and help identify any issues to allow corrective action, process improvements.
  • Work with IT Solutions Delivery to implement solutions (i.e. DocuSign AI through Insights and Analyzer)
  • Agree use case priorities with CLM Product Owner and Head of Legal Operations and manage associated data model creation and implementation
  • Develop, rollout and monitor CLM Metrics to inform business decisions
  • Support end-user adoption and enablement of CLM tools, including quick reference guides, training, power hours, etc.
  • Manage change effectively and as necessary to meet project outputs, including effective communication strategies and process changes as needed
  • Promote CLM Technology and develop and implement knowledge management processes, tools, assets to increase CLM utilization, enable self- service and decrease need for support
  • Drive process excellence and user enablement to facilitate effective adoption of new features and options in our systems

Job Requirements:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree or PMP certification is a plus.
  • Proven experience leading a Contract Lifecycle Management project / program with a strong focus on CLM applications and implementations
  • Solid technical background with understanding and / or hands on experience with DocuSign / other contract management technology
  • Experience working in a Legal Operations team or CLM consulting environment, with a deep understanding of CLM processes and best practices
  • Excellent client facing and internal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong knowledge of JIRA, data models, and governance
  • Excellent problem-solving, analytical, and project management skills
  • Strong communication and interpersonal skills, with the ability to manage complex and competing priorities
  • Strong working knowledge of Microsoft Office, project management tools, and change and knowledge management methodologies
  • Proactive, entrepreneurial approach to recognizing needs, solving problems, anticipating issues and developing solutions
  • Proven track record of making an impact, developing and executing on strategy and delivering superior results in both the short and long term

    #LI-SG
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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