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Specialized Billing and Services Agent II

3 months ago

Miami Gardens, Florida, United States NextEra Energy Full time

Requisition ID: 81900

Florida Power & Light Company is America's largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today

Position Specific Description

Employees in this role are responsible for maintaining billing accuracy and integrity. The primary focus in this position will be to handle complex billing for accounts on special programs, rates, riders, or contracts and ensure that billing is completed timely and accurately.

Key Duties:

Ensure usage data for billing is complete and accurate

Collaborate with various departments to ensure consumption/billing irregularities are identified and resolved

Update billing systems, as needed

Solve difficult billing exceptions

Energize your career today

Job Overview

Employees in this role are responsible for maintaining billing accuracy and integrity. The primary focus in this position will be to handle complex billing for accounts on special programs, rates, riders, or contracts and ensure that billing is completed timely and accurately.

Job Duties & Responsibilities
  • Ensure usage data for billing is complete and accurate
  • Collaborate with various departments to ensure consumption/billing irregularities are identified and resolved
  • Update billing systems, as needed
  • Solve difficult billing exceptions
  • Performs other job-related duties as assigned
Required Qualifications
  • High School Grad / GED
  • Experience: 0+ years
Preferred Qualifications
  • None

Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.