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Representative, Customer TL Expedited

4 months ago

Richmond, Virginia, United States Estes Forwarding Worldwide, LLC Full time

Representative, Customer TL Expedited

US-VA-Richmond

Job ID:
Type: Regular Full-Time
# of Openings: 1
Category: Truckload
EFW

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

  • Paid vacation, sick time, and holidays
  • 401(k) plan with company match
  • Medical, dental, and vision insurance
  • Short- and long-term disability plans
  • Life and accidental death & dismemberment insurance
  • Job referral bonus program


Responsibilities

The Representative, Customer TL Expedited will work as part of a team to manage Expedited business within EFW Truckload, a division of Estes Forwarding Worldwide. This position is responsible for all aspects of customer operations with the EFW Truckload division which will focus primarily on customer service and shipment management. The role handles customer workflows in day-to-day operations, with proper execution of standard operation procedures, key performance indicators, and other account metrics daily.

Duties include but are not limited to:

  • Accountable for maintaining profitable, cost-efficient Truckload operations, guiding, and supporting all sales efforts and compliance with all company policies and procedures as well as any regulatory guidelines.
  • Maintains and grows positive, productive customer relations while managing daily resolution of issues.
  • Continuously improve processes to ensure excellent customer relations via customer relationships.
  • Work directly with the Expedited Supervisor and all facets of Truckload to ensure station is using the specific providers and assist in the implementation and compliance measurements of external service partners.
  • Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff.
  • Responsible for developing, managing, and fostering relationships with customers and accounts to ensure retention and create organic growth.
  • Provide Expedited Supervisor with daily guidance and support on any issues relating to Expedited operations communication.
  • Expedite the resolution of customer concerns and exceptions to ensure customer and account satisfaction.
  • Interface with both internal and external customers to understand the customer's overall objectives and requirements.
  • Support and promote company core values.
  • On-call schedule required as requested.
  • Regular attendance is required.
  • Comply with company C-TPAT and TSA security procedures.
  • Perform other duties as assigned.


Qualifications

Minimum of a Bachelor's degree (or equivalent) and 1-3 years of experience in the Transportation industry. However, a combination of experience and/or education will be taken into consideration

SKILLS AND ABILITIES

  • Intermediate proficiency in Microsoft Office, specifically Excel, internet, web-based, and job specific software applications.
  • Proven competence to communicate clearly and persuasively with all levels of an organization.
  • A team player with a high level of energy and self-motivation.
  • Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
  • Ability to identify issues, requirements, and opportunities involved in customer service.
  • Ability to manage all financial aspects of a designated station.
  • Experience managing external service providers (airline, cartage, truckload, line-haul).
  • Excellent spelling, grammar, and written/oral communication skills.
  • Ability to plan, organize, and manage multiple projects and set priorities.
  • Ability to work independently or in a team setting, in a fast-paced environment.
  • Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. Must be mentally and emotionally capable of handling a high stress environment.
  • Ability to read and interpret complex business and/or technical documents.
  • Ability to write comprehensive reports and detailed business correspondence.
  • Ability to work with managers or directors and communicate ambiguous concepts.
  • Ability to present to groups across the organization.
  • Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
  • Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
  • Must be eligible to work in the United States.
  • At this time, EFW will not sponsor a new applicant for employment authorization for this position.
  • EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.


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