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Engineer I, Site Service

1 month ago

St Louis, Missouri, United States Thermo Fisher Scientific Full time

Work Schedule

First Shift (Days)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degrees, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)

Job Description

Job Description

Summary:
Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers.­­ The Service Engineer is responsible for leading all aspects of service support and customer relationship management. The successful candidate will perform instrument repairs on equipment, installation and preventative maintenance.­ Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth. Our engineers have the opportunity to advance their abilities, training and working on increasingly sophisticated lab equipment.

The customer site is seeking to include services of a maintenance engineer to join the team. We provide technical support to the site manufacturing operations and this is an opportunity to work on innovative equipment and systems. You will carry out first line investigation and repair in the event of equipment/services failure related to plant utilities, production areas and office/support areas. The maintenance Engineer will also coordinate the preventative maintenance of equipment as per the schedule We are also continuously upgrading plant and facilities and this role will assist in that function.

Key Responsibilities:­

  • Perform on-site repair, maintenance, calibrations and fixing desktop laboratory equipment in the CAT I designation (Centrifuge, freezer, incubator, multi-meters etc.).
  • Tackle instrument corrective maintenance tasks for additional assets as needed by the customer.
  • Willingness to learn CAT II designated instrumentation as backup for the rest of the team during planned and unplanned absences.
  • Act as a Thermo Fisher Scientific advocate in all capacities when interacting with site person.
  • Optimally connect with customers as well as other Service Engineers.­
  • Represents our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
  • Responds to customer service requests through customers service scheduling software (CMMS data system).­
  • Promptly acknowledges receipt and contacts the end-user to schedule services. Ensures that the schedule meets contractually obligated needs and entitlements.
  • Communicate schedule of services to Customer Administration and Supervisor.
  • Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead.
  • Seeks assistance from peers when unable to quickly meet the customer's expectations.­
  • Close out service activities applying administration tools for accurate record keeping, including detailing service calls daily upon completion.
  • Carry out engineering technical investigations. and other investigations as per directive from Supervisor/Manager
  • Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.
  • Other miscellaneous duties as assigned.

Skills & Attributes

  • Adaptability
  • Ability to handle ambiguity.
  • Ability to collaborate.
  • Continual Improvement and change ready mentality
  • Curiosity
  • Resilience
  • Flexible
  • Agile approach


Minimum Requirements/Qualifications:

  • Ability to diagnose and resolve problems on sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment.
  • Maintenance experience on laboratory assets preferred.
  • Must have strong interpersonal skills, working with people: customer skills, and actively work to communicate optimally with a wide variety of people.
  • Must be a team player.
  • troubleshooting/repair, technical support
  • Ability to read, interpret and analyze component layout drawings, assembly drawings, wiring and labeling diagrams.
  • Ability to prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules to meet requirements.
  • Review and resolve routine customer issues independently, as well as ability to work as part of a group, to accomplish individual and team objectives.
  • Manage schedule to complete requested work by assigned due dates
  • Communicate schedule to fellow engineers and support as needed.
  • Flexibility when learning a wide range of equipment – incubators, centrifuges, freezers experience all a plus.
  • Follow EHS policies and procedures and ensure a safe workplace environment
  • High school diploma/equivalent required.
  • BS degree in Life Sciences, Electronics, or equivalent experience preferred.

Ideal Qualifications

  • Proficiency in service administrative and business functions.
  • Proficiency for installations, relocations, calibrations, preventive maintenance and

Essential Functions and Physical Requirements

  • Ability to safely lift 50lbs with assistance on occasion.
  • Ability to safely lift and carry 25-30lbs continuously throughout the day on occasion.
  • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
  • Regular and Reliable Attendance

Working Conditions:

  • Required to work independently within a customer location
  • Extensive walking/standing required for 75-85% of the day
  • May pass through areas where chemical based products may be in use
  • Must possess motor skills appropriate to the task
  • Must be able to safely lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs with assistance
  • Can effectively use material handling equipment such as push carts and pallet jacks
  • Depending on the hazard, appropriate personal protective equipment may be worn. Example: lab coats, coveralls, hood, face shield, respirator, hairnets, steel-toed shoes and/or safety gloves
  • Must be able to work hours required to get the job done

Location: This position is site based at the customer location in Chesterfield, MO

This position has not been approved for relocation.

All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.