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Level 2 IT Support

4 months ago


Temple, Texas, United States Motion Recruitment Full time

Are you an IT Support professional seeking your next opportunity? We have a contract opening for an onsite Tier 2 Support Hardware tech in West Georgia. In this role, you will provide hardware/device setup and participate in the ServiceNow ticket queue.
Required Skills & Experience

  • Windows, 10 & 11
  • MicroSoft Intune experience is ideal
  • Setting up machines
  • Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
  • Ability to diagnose and repair desktop and laptop systems.
  • Ability to resolve multiple client hardware/software technical problems.
  • Ability to handle a fast paced, dynamic, volatile environment.
  • Ability to get along well and deal with people in all levels of responsibility.
  • High School Diploma required.
  • Ability to communicate well at all levels of the organization.

    What You Will Be Doing
    • Setting up machines including iPhones and tablets
    • Imaging new computers, tracking inventory, and exchanging toner when needed.
    • Identify and resolve various computer hardware/software problems through discussions with users.
    • Enter tickets and update them in ServiceNow
    • Install and support Windows desktop and notebook systems
    • Provide first and some second level phone support for identifying and troubleshooting technology-related problems
    • Assist IT operations team to resolve hardware/software problems.
    • Utilize the help desk system and adheres to IT Support guidelines.
    • Ensure computer standards and policies are followed.
    • Other duties as assigned.

      This six month contract is on site with free parking and business casual dress code with jeans allowed.