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Service Supply Chain Platform Manager

4 months ago

San Francisco, California, United States Danaher Corporation Full time

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System ) which makes everything possible.

The Services Supply Chain Platform Manager is responsible for driving the service parts strategy definition & deployment to optimize availability and costs for Cepheid. As this role sits at the nexus of supply chain, customer care & NPD, it provides a great opportunity to both learn Cepheid's instrument portfolio and build relationships across these orgs.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

In this role, you will have the opportunity to:

  • Lead the development of the services product strategy for instrument operations: identification of the assemblies / parts to stock and refurbish (taking into account reliability data, service support effort and supply chain costs), coordination of the part setup (following Cepheid's SOP for development processes – D0326) and deployment with service logistics and customer care
  • Collaborate with / lead customer care, order management, service logistics and operations to ensure that the returns process has been effectively setup "end to end" to ensure efficient flow of material from customers back to final destination (Cepheid / supply chain partners for refurbishment or e-waste disposal)
  • Manage the product lifecycle of service FRU's in coordination with global product management, category business management, customer care and services operations
  • Support peer platform managers in the definition and setup of the service supply chain and FRU's to support the new products they are leading thru development
  • Serve as single point of contact within instrument Ops on the services supply chain FRU & refurbishment portfolio strategy. Where required, lead the development of new business processes / capabilities, to support Instrument Ops goals

The essential requirements of the job include:

  • Bachelor's Degree is required, Master's Degree is preferred in Engineering discipline with multiple years of related work experience
  • Technical program management experience with either healthcare electro-mechanical products or product with a similar level of component complexity in another industry.
  • Successful track record creating, documenting and standardizing process
  • Experience leading cross functional change to drive the development & adoption of new processes
  • Highly effective communication and presentation skills

It would be a plus if you also possess previous experience in:

  • Agile, SAP, The Microsoft Office suite (Excel, Power Point, Word) and PowerBI
  • Ability to read and interpret product Bill of Materials (BOM's)

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at

The salary range OR the hourly range for this role is $120 - $210K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here ) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Operating Company: Cepheid