Product Design Lead

1 month ago

Westerville, Ohio, United States JPMorganChase Full time

Job Description
You will work closely with User Experience leads, Product Owners, Data Owners, and Tech Teams to implement solutions that incorporate cloud computing, large language models (LLM), artificial intelligence (AI), and ChatGPT. This role is ideally suited for people that want to learn more about how Finance works in a large institution, and who enjoy working with complex internal employee-facing systems.
As a Product Design Lead - Finance within the DCE Finance team, you will be primarily focused on enhancing the way the Consumer and Community Banking (CCB) Finance group interprets data. This data interpretation aids in answering queries and making informed decisions on topics such as headcount and expenses, forecasting and planning, and financial reporting. You will be working with cloud-based data services, third-party applications, data visualization tools, and task automation tools. Your audience will comprise Business Managers, Controllers, Planning & Analysis teams, Data Analysts, and Chief Financial Officers. This role is ideally suited for those who are keen to learn more about the functioning of Finance in a large institution and who enjoy working with intricate internal employee-facing systems. You will collaborate closely with User Experience leads, Product Owners, Data Owners, and Tech Teams to implement solutions that incorporate cloud computing, large language models (LLM), artificial intelligence (AI), and ChatGPT.
Job responsibilities

  • Working with software vendors to configure and guide customizations of their software
  • Mentoring and guiding junior Finance design team members
  • Conducting user interviews, synthesis, and summaries that will inform sketches, mockups, and prototypes
  • Facilitating workshops (includes translating output into project artifacts)
  • Working with cross-functional teams to visualize complex flows and systems for collaboration
  • Creating artifacts such as user journeys, service blueprints, and presentations

Required qualifications, capabilities and skills

  • Demonstrated presentation skills and a passion for storytelling
  • Proven interaction design and prototyping skills
  • Strong grasp of visual design principals, including balance, typography, and layout
  • Experience with finding creative solutions for constraints posed by vendor applications
  • Comfortable using PowerPoint, Excel, Figma, and Adobe Creative Suite software
  • Ability to pivot gracefully when project priorities shift and change

Preferred qualifications, capabilities and skills

  • Financial services experience
  • Process re-engineering experience
  • Experience working on data products and with cloud technologies such as Salesforce and Tableau
  • Experience with animation and video editing

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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