Product Manager

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Growth Strategy, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Learning great habits for saving and spending money mindfully starts early, which is why Chase offers industry-leading family banking products for kids and their parents. And when kids' needs grow, Chase grows with them, offering a product to fit their new life-stage. We are seeking an exceptional Vice President to lead our growth efforts and make it easy for kids to build their financial independence - from a kids' savings accounts to Chase First Banking to High School Checking and eventually to their first adult account. This leader will be responsible for driving a growth strategy across field and marketing channels to increase the number of kids and families benefitting from Chase's robust solutions. As the Vice President of Growth Strategy on the Youth & Family Banking team, you will be the general manager with accountability leading a new inflection point in growth for our family banking products and driving current business performance - 1 of 3 priorities for the Youth & Family business.
Job responsibilities:

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Deeply understand parent and kid money needs and habits - with particular attention to life moments that drive the need for Chase's solutions
• Develop a business strategy to fuel the next generation of Chase customers by empowering kids, and their parents, to learn money basics and adopt behaviors to start their financial journey
• Identify opportunities and conduct research (design, customer, market, competitor) to understand and address customer needs and develop key insights to inform strategy
• Partner with marketing on acquisition initiatives to grow our youth customer base and on the implementation of engagement strategies to drive increased usage
• Develop field execution, seasonal graduation campaigns, and training & communications plans to empower branch-based bankers (in partnership with One Chase and Field partners)
• Lead customer-first and influence across functions, including Product Development, Marketing, Field/National Sales, Ops/Customer Support, Risk, Compliance
• Partner with Analytics and Finance on measurement and executive reporting on progress toward our OKRs and priorities

Required qualifications, skills and capabilities;

• 5+ years of experience or equivalent expertise in product management or a relevant domain area of business / marketing / product ownership, strategy or consulting
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience, financial services experience with a focus on digital and/or retail banking AND/OR educational or childhood development product experience
• Strong business acumen and an analytical mind that can operationalize the strategy effectively
• End-to-end problem solving (defining problems, structuring and building quantitative / qualitative analysis, etc.)
• Outstanding communication, storytelling, and presentation skills
• Track record of leading cross-functional teams to deliver exceptional levels of success
• Strong collaboration skills in a highly matrixed organization environment
• Bachelor's degree, advanced degree or equivalent work experiences
• Further, this leader will share the passion we have for our team's cultural values:Be customer obsessed, Drive for results, Embrace a start-up culture, Build end-to-end collaboration & partnership, Foster an equitable, diverse workplace

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.