Clinical Ops Performance Specialist

2 months ago

Phoenix, Arizona, United States TriWest Healthcare Alliance Full time
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply

Job Summary

The Clinical Operations Performance Specialist conducts a variety of administrative functions to support monitoring the Clinical Operations staff performance standards and workflows. The specialist monitors assigned Clinical Operations performance dashboards and reports to ensure that management is aware of variations in service-level standards and overall performance, and facilitates action steps to facilitate metrics are met on a daily and interval basis This position collaborates with various departments within Clinical Operations (Clinical Quality, Utilization, Referral, Case and Disease Management), and other TriWest points of contact to identify and resolve performance issues.

Education & Experience

Required:


• Associate's degree or equivalent background

• U.S. Citizenship

• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation

• Minimum of one year of experience supporting performance reporting such as running reports, data entry and compilation experience

• Proficient in in using Excel for data reporting and analysis

Preferred:


• Previous workforce performance management experience in a health care field

• Experience using reporting software (e.g. Tableau, PowerBI)

Key Responsibilities


• Monitors real-time clinical operations dashboards identifying issues impacting staff work related to performance, timeliness, accuracy and/or efficiency

• Generates error free Performance Reports using established templates for on time delivery

• Supports staff accuracy and process audit reporting and monitoring

• Processes overall department, individual unit, and/or individual staff member performance measurement via real time, daily, weekly, monthly reports

• May develop or assist in the creation of schedules for outbound call queues,

• Performing other duties as assigned.

• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment

Working Conditions

Working Conditions:


• Remote work

• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team We're On a Mission to Serve

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

  • Medical, Dental and Vision Coverage
  • Generous paid time off
  • 401(k) Retirement Savings Plan (with matching)
  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
  • Tuition reimbursement
  • Paid volunteer time

*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: Approx. $52,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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