Agency Administration Senior Specialist
4 weeks ago
The Agency Administration Senior Specialist works collaboratively with team members, as well as independently, to accomplish their daily responsibilities, with the ultimate goal of providing excellent customer service. The Agency Administration Senior Specialist coordinates all steps required to process agent and marketing organization appointments and terminations and requests and analyzes backgrounds for appointment consideration.
This individual acts as the primary contact for agents, independent marketing organizations and internal and external business partners. The Agency Administration Senior Specialist will also handle escalated inquiries that are more intricate, time-sensitive and complex and will assist in the training of new team members.
Essential Duties and Responsibilities:
- Assists with daily and weekly reporting of service quality and department standards.
- Provides technical knowledge to the team and handles some complex and escalated issues independently or with guidance from the department supervisor/manager.
- Performs quality analysis and reviews on completed work products of team members to ensure high quality customer service, compliance with applicable regulations and consistent and accurate application of procedures throughout the team.
- Identifies computer system deficiencies and works with department manager in preparing requests for programming updates and modifications.
- Participates in the testing of new enhancements to administration systems and work with IT to correct any errors.
- Performs continual analysis of workflows and procedures. Proposes and supports projects that will advance the knowledge and enhance work procedures of the department.
- Escalates issues to management and assists with solving issues that are without procedures or precedent. Documents and revises procedures as needed.
- Reviews and interprets all paperwork and exercises good judgement and decision making for requesting exceptions. Follows through with solid communication to other departments regarding exceptions or changes in procedures.
- Trains new staff on EquiTrust's processes, procedures and state regulations.
- Leads by example and provides a positive influence within the department.
- Processes agent and marketing organization appointments and terminations. Requests all necessary backgrounds for appointment consideration. Analyzes background reports and legal documents within procedural standards to determine agent eligibility for contracting.
- Reviews lists of tax reporting for inconsistencies and errors and makes corrections using automated spreadsheet. Works closely with the Tax Administration team to ensure tax reporting is done in a timely manner.
- Assists Regulatory Compliance with audit reports, tax levies or legal documents for licensing reviews.
- Processes and reconciles daily debt reimbursements and commission adjustments as needed.
- Supports the Policy Administration team and other departments on an as-needed basis.
- Willing takes on additional responsibilities as requested in order to accomplish department and Company objectives.
- Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.
Skills and Abilities:
- Must have good mathematical, analytical, organizational and problem solving skills and attention to detail.
- Effective communication and presentation skills, both verbal and written.
- Strong phone presence and skills in handling escalated calls under pressure.
- Ability to prioritize workflows, establish and meet deadlines and manage multiple concurrent tasks.
- Ability to work effectively in a variety of situations and respond to change in a positive manner.
- Strong computer skills and the ability to navigate multiple systems and programs including MicroSoft Office, proprietary systems and other technology solutions.
- Excellent interpersonal skills are required, including a high degree of professionalism.
- Ability to meet attendance and punctuality standards.
- Carries out responsibilities in a manner that is consistent with EquiTrust's Core Values and focus on customer service; helps to create an environment of openness and trust for all employees and strives for continued professional skills development.
Training or Work Experience:
- 2 years of agency administration experience required.
- Minimum 3 years of life insurance and/or annuity experience preferred.
Education:
- High School Diploma or Equivalent required.
Working Conditions:
- On-Site Location: West Des Moines, Iowa.
- Business Travel: Travel not required/likely.
#LI-HYBRID
#LI-JG1
EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit
-
Building Services Specialist
2 weeks ago
Des Moines, Iowa, United States General Services Administration Full timeSummary As a Building Service Specialist, you will manage and evaluate building operations to achieve customer permissions while directing the implementation of the best options/solutions.The Services Center Division is dedicated to the operations, maintenance and technical support of the region's facilities providing work environments, allowing tenants to...
-
Bookkeeping/Administrative Specialist
1 month ago
Des Moines, Iowa, United States Sage Ag Inc Full timeSage Ag Inc. is hiring a part-time bookkeeping and administrative specialist. The ideal candidate will have previous bookkeeping experience, however training will be provided. This position requires experience using QuickBooks, Microsoft Excel as well as other programs and applications. We are looking for an individual who is self-motivated and has an...
-
Des Moines, Iowa, United States Drake University Full timeTitle: Grants Accountant or Senior Grants Accountant Position Number: 998695Unit/Department: Sponsored Programs Administration & Research ComplianceFTE: Full-timeDepartment Summary:The Office of Sponsored Programs Administration & Research Compliance (SPARC) provides Drake University's faculty, staff and students with comprehensive guidance and support in...
-
Investigations Specialist
4 weeks ago
Des Moines, Iowa, United States Department Of Transportation Full timeSummary This position is located within the Office of Security and Hazardous Materials Safety (ASH) and may be assigned to a geographical location under the purview of the Office of Investigations. The mission of ASH is to ensure aviation safety, support national security, and promote an efficient airspace system through the development and administration...
-
Investigations Specialist
4 weeks ago
Des Moines, Iowa, United States Department Of Transportation Full timeSummary This position is located within the Office of Security and Hazardous Materials Safety (ASH) and may be assigned to a geographical location under the purview of the Office of Investigations. The mission of ASH is to ensure aviation safety, support national security, and promote an efficient airspace system through the development and administration...
-
Funding Specialist
3 weeks ago
Des Moines, Iowa, United States EquiTrust Life Insurance Company Full timeThe Funding Specialist works collaboratively with team members, as well as independently, to accomplish their daily responsibilities, with the goal of providing excellent customer service. The Funding Specialist coordinates all steps required to process incoming applications, daily check deposits, and verifies system and bank deposit balances. This...
-
Airport Certification and Safety Inspector
16 hours ago
Des Moines, Iowa, United States Federal Aviation Administration Full timePerforms a mixture of routine and multiple and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced Inspector. Acts as an individual contributor and/or member of a team. Applies experience and detailed technical knowledge as an Airport Certification Safety Inspector (ACSI). Conducts periodic...
-
Building Services Specialist
7 days ago
Des Moines, Iowa, United States Public Buildings Service Full timeDevelops and implements strategies to optimize building performance and support investment decisions, assimilating varied information relating to overall physical condition of building, operating costs, lifecycle cost analysis and building efficiency in relation to energy and utilities measures, building systems and equipment, physical condition surveys,...
-
Assistant Professor of Practice
16 hours ago
Des Moines, Iowa, United States Drake University Full timeTitle: Assistant Professor of Practice (Clinical) – Educational Leadership Position Number: 999698Unit/Department: Leadership (School of Education)FTE: Full-time (9-month)Department Summary:At Drake University's School of Education, we prepare world-class teachers and educational leaders. With nearly 900 undergraduate and graduate students, we're one of...
-
Adjunct Instructor, School Finance
7 days ago
Des Moines, Iowa, United States Drake University Full timeTitle: Adjunct Instructor, School Finance (EDL Position Number: 220080Unit/Department: Education LeadershipFTE: One 3-hour class (Spring 2025)Salary: Commensurate with experience and qualifications of the selected candidate.Department Summary:At Drake University's School of Education, we prepare world-class teachers and educational leaders. With nearly 900...
-
Des Moines, Iowa, United States Capstone Search Group Full timeAs Commercial Insurance Underwriter- General Lines and Professional Liability, you partner with agents and brokers, as well as the internal sales team, to provide coverages for new and renewal customers' needs. Products liability and professional liability coverages are important coverages you'll focus as this organization 100% focused in allied healthcare...
-
Practice Assistant
3 weeks ago
Des Moines, Iowa, United States Holland & Knight LLP Full timeWe are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.Description:The Practice Assistant provides high quality administrative support to a group of lawyers and professionals in a team environment to effectively and efficiently meet Firm/client needs. Key Responsibilities...
-
Nurse Anesthetist
3 weeks ago
Des Moines, Iowa, United States Department Of Veterans Affairs Full timeSummaryGeneral Areas of Responsibilities:Performs pre-anesthetic evaluations, collaborates with the interdisciplinary team to prepare the anesthesia delivers of all forms of anesthesia, and provides intra and post-operative care of patients. Provides emergency airway and resuscitation management throughout the facility and establishes effective working...
-
Service Business Manager
3 weeks ago
Des Moines, Iowa, United States Marel Full timeSub-Regional Service Business Manager The Sub Regional Service Business Manager (SRSBM) is responsible for customer management and service sales in the sub-region: Responsible for the achievement of the set service sales targets (including service contracts, services and spare parts) for all installed base in the sub-region and that customer satisfaction is...
-
Des Moines, Iowa, United States findojobs Full timeInpatient Care Coordinator-Med/Surg- Iowa Lutheran Full-Time 40 hours per week Shift: Days Monday-Friday Benefits Eligible The Care Coordinator integrates and coordinates the clinical care of individuals. Facilitates the interdisciplinary plan of care in order to meet multiple service needs, promotes continuity through elimination of fragmentation of...
-
cfo
2 weeks ago
Des Moines, Iowa, United States EMCOR Group, Inc. Full timeJob Title: Chief Financial OfficerReports to: Baker Electric, Inc. President (with functional and fiduciary reporting relationship to CFO, EMCOR Construction Services)Location: Des Moines, IAFLSA Status: Full-Time / Exempt Since 1946 Baker Electric has served the electrical needs of Des Moines and Central Iowa. We perform all types of electrical work...
-
Human Resource Specialist
4 weeks ago
Des Moines, United States Transportation Security Administration Full timeSummary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure...
-
Resident Care Specialist
4 weeks ago
Des Moines, United States Arvum Senior Living Full timeJob DescriptionJob DescriptionAbout Arvum Senior LivingArvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin. Our company, which was built on our “Pillars of...
-
Sales Specialist
2 weeks ago
West Des Moines, United States Highmark Senior Living Full timeAbout Highmark Senior Living Highmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care, innovative life experiences...
-
Sales Specialist
2 weeks ago
West Des Moines, United States Highmark Senior Living Full timeJob DescriptionJob DescriptionAbout Highmark Senior LivingHighmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care,...
-
Digital Sales Specialist
4 weeks ago
West Des Moines, United States Highmark Senior Living Full timeJob DescriptionJob DescriptionAbout Highmark Senior LivingHighmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care,...
-
Business Development Specialist
4 weeks ago
West Des Moines, United States Highmark Senior Living Full timeJob DescriptionJob DescriptionAbout Highmark Senior LivingHighmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care,...
-
Administrator
1 month ago
Des Moines, United States Calvin Community Full timeNursing Home AdministratorCalvin Community is currently hiring an experienced Nursing Home Administrator to join our leadership team. Calvin Community is a faith-based, non-profit retirement community providing individualized care by a team of dedicated professionals in Des Moines’ charming Beaverdale neighborhood. As one of the top senior living...
-
Business Development Specialist
6 days ago
West Des Moines, United States HDG, Inc. Full timeEssential Duties and Responsibilities - Business Development Specialist Prospecting and Lead Generation:Identify and research potential referral sources for Assisted Living or Independent Living in the designated geographic area.Identify and research potential geriatric physician offices as referral sources for Assisted Living or Independent Living in the...
-
Sales Specialist
7 days ago
West Des Moines, United States HDG, Inc. Full timeThe Sales Specialist will be responsible for building relationships with prospective residents and their families, guiding them through the decision-making process, and ultimately facilitating move-ins. This role requires strong interpersonal skills, empathy, and a passion for helping seniors find the perfect living arrangement. The Sales Specialist works...
-
Unemployment Claim Specialist
6 hours ago
Des Moines, United States Equifax Full timeAs an Unemployment Claims Specialist you will be tasked with receiving, analyzing and building claims for states and Unemployment Insurance Consultants. What you’ll do Analyze unemployment claims and questionnaires via SIDES, state websites, and scanned mail copy. (20%) Determine best course of response to send to client for request based on SLA’s with...
-
Aviation Safety Inspector
4 weeks ago
Des Moines, United States Federal Aviation Administration Full timeSummary The Assistant Principal Inspector (Operations) General Aviation/Part 135 serves as a full assistant to a Principal Inspector (Operations) General Aviation/Part 135 performing the full range of certification, surveillance and inspection duties for assigned air carriers, air operators, air agencies, airmen, and designees. Has program...
-
Senior Abstractor
13 hours ago
Des Moines, United States Palmer Group Full timeJob DescriptionJob DescriptionAre you an abstractor looking for a new direct hire role? Keep reading! Palmer Group has partnered with this reputable client to fill the Senior Abstractor position. As the Senior Abstractor, you will be responsible for Ag, Land, commercial, and real estate abstracting. If you have a least 5 years of experience, apply now to be...
-
Director of Human Resources
5 days ago
Des Moines, United States Campbell Street Senior Living Full timeJob Description Job Description Company: Campbell Street Senior Living Location: Midwest (Travel Required) Overview: Campbell Street Senior Living is a leading provider of long-term care, skilled nursing, assisted living, and independent living facilities across the Midwest. We are committed to fostering a supportive team environment and providing...
-
Permitting Specialist
1 week ago
Des Moines, United States ITC Holdings Full timeJob DescriptionJOB SUMMARYIntermediate Level Serve as subject matter expert on local, county, state and federal permits for capital projects. Analyzes proposed capital projects for potential utility permit conflicts and determines which permits and approvals are needed to construct company multi-million-dollar capital infrastructure plan. Plans, controls and...
-
Director of Human Resources
3 weeks ago
Des Moines, United States Campbell Street Senior Living Full timeJob DescriptionJob DescriptionCompany: Campbell Street Senior LivingLocation: Midwest (Travel Required) Overview: Campbell Street Senior Living is a leading provider of long-term care, skilled nursing, assisted living, and independent living facilities across the Midwest. We are committed to fostering a supportive team environment and providing top-quality...
-
Director of Human Resources
3 days ago
Des Moines, United States Campbell Street Senior Living Full timeCompany: Campbell Street Senior Living Location: Midwest (Travel Required) Overview: Campbell Street Senior Living is a leading provider of long-term care, skilled nursing, assisted living, and independent living facilities across the Midwest. We are committed to fostering a supportive team environment and providing top-quality resources to our communities....
-
Department Administrator
7 days ago
Des Moines, United States Palmer Group Full timeJob DescriptionJob DescriptionLooking for a rewarding career? A new challenge? Come join this team as their Department Administrator! Our client is looking for candidates with five years of administrative experience in a professional environment. If you believe you are the individual best suited for this opportunity, please send us your application...
-
Senior Accountant
4 days ago
Des Moines, United States Palmer Group Full timeJob DescriptionJob DescriptionWe're looking to fill a Senior Accountant (Temp) role for one of our clients. Ideal candidates will reconcile balance sheets, prepare monthly financials, help oversee the AP/AR process, and more. If this sounds like you, please apply today to be considered!Responsibilities: Balance sheet reconciliationComplete month-end...
-
Contract Surety Underwriting Specialist
2 weeks ago
Des Moines, United States CNA Full timeUnderwriting Specialist - Surety page is loaded Underwriting Specialist - Surety Apply locations St. Louis, MO, USA time type Full time posted on Posted 2 Days Ago job requisition id R-2976 You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they...
-
Senior Accountant
2 weeks ago
Des Moines, United States Palmer Group Full timeJob DescriptionJob DescriptionPalmer Group has an outstanding position in Central Iowa. Our client is looking for a committed professional qualified for the job's requirements and dedicated to their company's values and mission to be considered for their Senior Accountant role. Apply today to be considered for this role.Responsibilities: Complete...