Supervisor Airport and Ground Operations

1 month ago

Ronkonkoma, New York, United States jetBlue Full time


Are you an internal JetBlue Crewmember?



Title:

Supervisor Airport and Ground Operations

Location:



Ronkonkoma, NY, US, 11779



Req ID:

55761

Category:

Operations

Supervisor, Airport and Ground Operations (ISP)

Position Summary

The Airport and Ground Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers; depending on the specific station, this responsibility may extend to business partners as well. The Supervisor serves Airports crewmembers as well as business partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our customer interactions, control costs, drive revenue, and uphold safety standards.

The Supervisor is a leadership role, directly overseeing and supporting crewmembers responsible for the execution of JetBlue's Airport and Ground Operations.

· The Airports Operations team is responsible for safely performing all processes above the wing, where required, including but not limited to customer check-in, tagging and accepting baggage, boarding of flights, connecting customers, irregular operations, station operations, and Baggage Service Office (BSO).

· The Ground Operations team is responsible for safely performing all processes below the wing, where required, including but not limited to bag room, loading of baggage, transfer baggage, safety compliance, cleaning of aircraft, station operations, baggage scanning and ensuring the safe operation of all aircraft.

Essential Responsibilities

· Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for crewmembers, customers, business partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements.

· Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations customers have for JetBlue. Responsible for resolving and handling escalated issues with customers and/or crewmembers.

· Supports, coaches, and trains Airports crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.

· Briefs Airports crewmembers and/or business partners prior to each shift and reports all relevant information concerning shift to crewleader on duty, including any maintenance issues or cancellations.

· Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives.

· Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.

· Directs and guides Airports crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability.

· Obtains and stays current on Airport and/or Ground Operations qualifications, as required.

· Ensures that policies and procedures are conducted in accordance with System Airports Performance and Quality (SAPQ) team and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.

· Partners with JetBlue University (JBU) including the JBU Field Educator to ensure effective training that leads to successful customer interactions and upholds safety standards.

· Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations. Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations. Additionally, Supervisor should be able to plot and assign crewmembers to all applicable areas as needed.

· Required to fulfill frontline duties and assist in supporting Frontline crewmembers as needed.

· Administrative support oversights may be assigned, depending on station size.

· Other duties as assigned, including special projects.

Minimum Experience and Qualifications:

· High School Diploma or General Education Development (GED) Diploma

· Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) team experience

· Able to stand continuously up to four (4) hours at a time

· Proficient in written and verbal English

· Ability to handle confidential information with professionalism and diplomacy

· Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

· Ability to perform under pressure and fixed time constraints

· Proficient knowledge in Microsoft office

· Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

· Able to work with various forms of payment (cash, credit cards, travelers checks, etc)

· Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

· Depending on location, may need to acquire and maintain a United States Customs Clearance

· Supervisors overseeing Ground Operations must possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards

· Available for overnight travel (10%)

· Must pass a pre-employment drug test

· Must be legally eligible to work in the country in which the position is located

· Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

· Outstanding leadership capabilities, with ability to lead, train and motivate

· One (1) year of leadership or Supervision experience, preferably in the Airline industry

· Knowledgeable in Airport Operations and/or Ground Operations

· Knowledgeable in Sabre and Movement Control Web

· Knowledgeable in Flight Load Monitoring (FLM), Blue Eye, Complaint Resolution Official (CRO), Ground Security Coordinator (GSC)

· Excellent time management and prioritization skills

· Excellent Customer service skills

· Ability to think creatively

· Bilingual skills

Crewmember Expectations:

· Regular attendance and punctuality

· Potential need to work flexible hours and be available to respond on short-notice

· Able to maintain a professional appearance

· When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

· Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

· Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards

· Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

· Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

· Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment Operation:

· Computer and other office equipment

· Jetbridge and/or airstairs operation

· Public Address System

· Supervisors overseeing Ground Operations will use Ground service equipment (GSE), hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary (Ground Operations Crewmembers)

· Informational Display Screen systems (RIDS, FIDS, BIDS, GIDS, SPIDS)

· Free-standing computer kiosks used to identify and process Customer reservations

· Bag Scanners

· Duty Phone

Work Environment:

· Airport environment

· Subject to weather and elevated noise levels within airports

· Ability to stand for an extended period of time

· Required to do shift work and irregular hours due to irregular operations

Physical Effort:

· Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.

Compensation:

· The base pay range for this position is between $62,400.00 and $70,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.



JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



Nearest Major Market: Long Island

Nearest Secondary Market: New York CIty

  • Airport Operations Crew

    1 month ago

    Ronkonkoma, New York, United States jetBlue Full time

    Are you an internal JetBlue Crewmember? Title: Airport Operations CrewLocation: Ronkonkoma, NY, US, 11779 Req ID: 55760Category: OperationsAirport Operations Crew Position Summary:The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers' personal identification;...

  • Fleet Operations Maintenance Supervisor

    1 week ago

    Ronkonkoma, New York, United States Ryder System Full time

    Advance Your Career with RyderAt Ryder, our most valuable asset is our workforce.CULTURE - INTEGRITY - FAMILYAs a Fleet Operations Maintenance Supervisor, you will be an integral part of a dynamic team, focused on achieving success and enhancing your operational and managerial skills.This is a vital sector, and we have been leaders since 1933.Position...

  • Fleet Maintenance Operations Supervisor

    15 hours ago

    Ronkonkoma, New York, United States Ryder Full time

    About the Role:Ryder is seeking a highly skilled and experienced Operations Supervisor to join our team in Fleet Maintenance. As an Operations Supervisor, you will play a critical role in ensuring the smooth operation of our maintenance facilities, overseeing the work of technicians, and driving business results.Key Responsibilities:Workflow Management:...

  • Gulfstream G650 Pilot

    1 week ago

    Ronkonkoma, New York, United States HTTPS:WWW.FINDAPILOT Full time

    Position OverviewWe are seeking a qualified pilot for the operation of the Gulfstream G650 aircraft. The ideal candidate will be responsible for ensuring the safety and efficiency of all flights.Key ResponsibilitiesEnsure the safe operation of the G650 aircraft.Conduct flights in a responsible manner, adhering to all relevant regulations and...

  • Air Traffic Control Training Supervisor

    1 week ago

    Ronkonkoma, New York, United States SAIC Full time

    Attention FERS Retirees: Earnings obtained as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor engaged in this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees aged 56 to 62.We are seeking a seasoned ATC supervisory professional to assume the role of Full-time Contractor Site Supervisor...

  • Clinical Supervisor

    1 week ago

    Ronkonkoma, New York, United States Phoenix House Full time

    Clinical SupervisorPosition OverviewLocationRonkonkoma ResidentialEmployment TypeFull TimeRequired EducationLicense/CertificationCompensation$60,000 - $70,000.00 SalaryTravel RequirementsNoneWork ScheduleMorningSectorNonprofit - Social ServicesRole SummaryThe Clinical Supervisor is accountable to the Program Director, overseeing clinical staff and delivering...

  • Aviation Systems Operations Specialist

    1 week ago

    Ronkonkoma, New York, United States Federal Aviation Administration Full time

    Overview Acts as a specialist in the National Airspace System (NAS) within the Service Operations Center (SOC). Eligibility Open to current employees of the agency. Agency Clarification Position available to current permanent employees of the FAA, specifically within the ATO. Key Responsibilities Engages in a range of activities utilizing technical...

  • Restaurant Team Member

    24 hours ago

    Ronkonkoma, New York, United States HMSHost Full time

    Job SummaryThe Food Service Representative is a key member of the HMSHost team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. As a Food Service Representative, you will be the face of our brand, interacting with customers, taking orders, and handling transactions with accuracy and...

  • Logistics Compliance Supervisor

    1 week ago

    Ronkonkoma, New York, United States The PCA Group Full time

    Job OverviewCompany: The PCA Group of CompaniesLocation: Ronkonkoma, NY (In-house)About Us: The PCA Group of Companies is a leading global distribution entity dedicated to the beauty and wellness industry. With over 30 years of experience and a workforce of 1500, we facilitate multichannel distribution across more than 150 countries. Our diverse...

  • Logistics Compliance Supervisor

    3 days ago

    Ronkonkoma, New York, United States The PCA Group Full time

    Job OverviewCompany: The PCA Group of CompaniesLocation: Ronkonkoma, NY (In-house)About Us: The PCA Group of Companies stands as a fully integrated, technology-driven, and genuinely omnichannel global distribution entity dedicated to the beauty and wellness industry. With over 30 years of experience and a dedicated team of 1500 professionals, we facilitate...

  • Quality Assurance Supervisor

    1 week ago

    Ronkonkoma, New York, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time

    Job OverviewFASTENER DISTRIBUTION HOLDINGS LLC is a reputable partner in the supply chain for aerospace and defense sectors, specializing in c-class components, including hardware, electrical, chemical, and consumable products. With over 55 years of industry experience, we pride ourselves on our commitment to quality and excellence.Our culture is built on...

  • Logistics Compliance Supervisor

    3 days ago

    Ronkonkoma, New York, United States The PCA Group Full time

    Job OverviewCompany: The PCA Group of CompaniesLocation: Ronkonkoma, NY (In-house)About Us: The PCA Group of Companies is a comprehensive, technology-driven, and genuinely omnichannel global distribution entity serving the beauty and wellness industry worldwide. With over 30 years of leadership from the founding family, our team of 1500 professionals...

  • Senior Air Traffic Control Educator

    1 week ago

    Ronkonkoma, New York, United States SAIC Full time

    Attention FERS Retirees: Earnings from roles such as ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor within this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees aged 56 to 62.We are seeking a seasoned, Full-time Air Traffic Control Educator to become a vital part of the SAIC Controller...

  • Production Scheduling Specialist

    3 days ago

    Ronkonkoma, New York, United States EastWest Industries, Inc. Full time

    Job OverviewPosition Summary: The Production Scheduling Specialist plays a crucial role in orchestrating, planning, and managing production workflows to guarantee the effective creation of products. This position requires collaboration across multiple departments to achieve production targets while ensuring a seamless flow of materials and information.Key...

  • Production Scheduling Specialist

    4 days ago

    Ronkonkoma, New York, United States EastWest Industries, Inc. Full time

    Job OverviewPosition Summary: The Production Planner plays a crucial role in orchestrating, scheduling, and managing production processes to ensure the effective creation of products. This position requires collaboration across various departments to achieve production targets while ensuring a seamless flow of materials and information. The Planner is...

  • Production Scheduling Specialist

    1 week ago

    Ronkonkoma, New York, United States EastWest Industries, Inc. Full time

    Job OverviewPosition Summary: The Production Planner plays a crucial role in orchestrating, organizing, and managing production processes to ensure the effective creation of products. This position requires collaboration across various departments to achieve production targets while ensuring a seamless flow of materials and information.Key...

  • Supervisor Airport and Ground Operations

    4 weeks ago

    Ronkonkoma, NY, US, 11779 jetBlue Full time

    Are you an internal JetBlue Crewmember?  Title:  Supervisor Airport and Ground Operations Location:  Ronkonkoma, NY, US, 11779 Req ID:  55761 Category:  Operations     Supervisor, Airport and Ground Operations...

  • Airport Operations Crew

    4 weeks ago

    Ronkonkoma, NY, US, 11779 jetBlue Full time

    Are you an internal JetBlue Crewmember?  Title:  Airport Operations Crew Location:  Ronkonkoma, NY, US, 11779 Req ID:  55760 Category:  Operations Airport Operations Crew    Position Summary: The Airport...

  • Operations Intern

    1 month ago

    Ronkonkoma, United States Continuum Applied Technology, Inc. Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we...

  • Operations Intern

    1 month ago

    Ronkonkoma, United States CAMP Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support...

  • Warehouse Manager

    2 months ago

    Ronkonkoma, United States HMSHost at Long Island MacArthur Airport Full time

    With a career at HMSHost, you really benefit! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth...

  • Warehouse Manager

    1 month ago

    Ronkonkoma, United States HMSHost at Long Island MacArthur Airport Full time

    With a career at HMSHost, you really benefit We offer:Health, dental and vision insuranceGenerous paid time off (vacation, flex or sick)Holiday payMeal and Transportation Benefits401(k) retirement plan with company matchCompany paid life insuranceTuition reimbursementEmployee assistance programTraining and exciting career growth opportunitiesReferral program...

  • Mechanical Inspector

    1 month ago

    Ronkonkoma, United States EastWest Industries, Inc. Full time

    Job DescriptionJob DescriptionJob SummaryThe Mechanical Inspector is responsible for maintaining quality standards by approving incoming materials, in-process production, and finished products and recording quality results. Responsible for checking the raw materials and parts that make up the finished goods and assemblies. The Mechanical Inspector works...

  • Maintenance Mechanic

    1 week ago

    Ronkonkoma, United States Concern Housing Full time

    About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and...

  • Assembler - Aviation Oxygen Lab Technician

    4 days ago

    Ronkonkoma, United States EastWest Industries, Inc. Full time $17 - $23

    Job DescriptionJob DescriptionJob SummaryThe Oxygen Lab Technician is responsible for the cleaning, assembly, and testing of Oxygen components, sub-assemblies, and major assemblies in a clean-room environment under supervision. The technician must ensure compliance with product cleanliness, lab safety and customer requirements.Essential FunctionsPerforms...

  • G-V Captain

    2 months ago

    Ronkonkoma, NY, United States skybound Full time

    G650/G500 Pilot Seeking an experienced and dedicated pilot to join our team operating G650 and G500 aircraftResponsibilities:The selected candidate will be entrusted with the safe and efficient operation of our G650 and G500 aircraft, consistently demonstrating a commitment to the highest standards of aviation safety and professionalismThis individual...

  • General Manager

    3 hours ago

    Ronkonkoma, United States The Wendy's Company Full time

    What you'll doGeneral Managers provide the vision and leadership to all Crew, Shift Supervisors and Restaurant Managers to ensure that each customer's expectations are exceeded every visit and that the restaurant achieves or exceeds its business objectives every shift, every day. General Managers: Understand that growth is as much about people as it is about...

  • Maintenance Porter

    4 days ago

    Ronkonkoma, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...

  • Maintenance Porter

    4 weeks ago

    Ronkonkoma, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...

  • Maintenance Porter

    3 weeks ago

    Ronkonkoma, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...

  • Maintenance Porter

    3 weeks ago

    Ronkonkoma, United States SP+ Part time $16

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Maintenance Porter

    4 weeks ago

    Ronkonkoma, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Shipping & Receiving Clerk

    2 weeks ago

    Ronkonkoma, United States EastWest Industries, Inc. Full time $18 - $23

    Job DescriptionJob DescriptionJob SummaryThe Shipping & Receiving Clerk is responsible for ensuring the timely and accurate receipt, packaging, and shipment of products to meet customer requirements. This position requires strong computer skills, basic math proficiency, and the ability to operate warehouse equipment such as forklifts. The successful...

  • Para Transit Driver

    3 months ago

    Ronkonkoma, United States Suffolk Transportation Service, Inc. Full time

    Job DescriptionJob DescriptionSeeking a full time opportunity with benefits and a company that cares. Apply to be a Para Transit Driver! This is a position with Suffolk Bus Corp., which takes great pride in providing safe passenger transportation. Assisting passengers on and off vehicles, loading, unloading and securing wheelchairs.RESPONSIBILITIES:Conduct...

  • Bakery Cafe Supervisor

    14 hours ago

    Lake Ronkonkoma, United States Panera Bread Full time

    About the Restaurant Operations Manager Position:We are seeking a skilled Restaurant Operations Manager to join our team at Panera Bread. As a key member of our management team, you will be responsible for ensuring the success of our bakery-cafe by developing our people, managing team performance, and building a warm and inclusive team culture.Key...

  • Production Planner

    2 months ago

    Ronkonkoma, United States EastWest Industries, Inc. Full time

    Job DescriptionJob DescriptionJob Summary: The Production Planner is responsible for planning, scheduling, and coordinating production activities to ensure efficient manufacture of products. This role involves collaborating with various departments to meet production goals and maintain smooth and efficient flow of materials and information. The Planner keeps...