Airport Operations Crew
1 month ago
Are you an internal JetBlue Crewmember?
Title:
Airport Operations Crew
Location:
Ronkonkoma, NY, US, 11779
Req ID:
55760
Category:
Operations
Airport Operations Crew
Position Summary:
The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers' personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.
Essential Functions:
· Provide exceptional customer service
· Conduct check-in process for Customers via computer
· Verify Customers' personal identification
· Tag, lift, and handle Customer luggage
· Announce flight arrivals, departures, and pre-boarding information via the public address system
· Communicate with our Customers to keep them constantly informed
· Offer ancillary products to our Customers such as "even more speed" and "even more space"
· Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
· Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
· Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
· Assist Customers with special needs, e.g. Customers who need assistance in boarding
· Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
· Other duties as assigned
Minimum Experience and Qualifications
· High School Diploma or General Education Development (GED) Diploma
· At least eighteen (18) years old
· One (1) year of customer service or sales experience
· Strong interpersonal and listening skills
· Complete fluency in written and spoken English
· Successfully complete a customer service assessment
· Must be able to adhere to JetBlue Uniform Policy Manual Standards
· Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
· Experience using a mouse, computer, keyboard and basic word processing, email and office applications
· Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
· Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
· Experience performing under pressure and within fixed time constraints
· Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards
· Depending on location, may need to acquire and maintain a United States Customs Clearance
· Available for overnight travel (10%)
· Legally eligible to work in the country in which the position is located
· Pass pre-employment drug test
· Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
· Two (2) years customer service, volunteer experience or sales experience
· Knowledge of customer service principles and practices strongly
· Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
· Previous airline experience
· Bilingual skills
Crewmember Expectations:
· Regular attendance and punctuality
· Ability to work flexible hours including holidays/ weekends/ and overnight shifts
· Able to make occasional trips to other locations for training or temporary assignment
· Able to maintain a professional appearance
· When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
· Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
· Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
· Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
· Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
· Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities
Equipment:
· Computer and other office equipment
· Public Address System
· Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
· Handheld radios
· Free-standing computer kiosks used to identify and process Customer reservations
· Light Emitting Diode (LED) screens and signs
Work Environment:
· Airport environment
· Subject to weather and elevated noise levels within airports
· Ability to stand for an extended period of time
· Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days
· Must be able to work any schedule
Physical Effort:
· Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred pounds occasionally with the assistance of other people or tools.
Compensation:
· The starting pay for this role is $17.13. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
-
Supervisor Airport and Ground Operations
1 month ago
Ronkonkoma, New York, United States jetBlue Full timeAre you an internal JetBlue Crewmember? Title: Supervisor Airport and Ground OperationsLocation: Ronkonkoma, NY, US, 11779 Req ID: 55761Category: OperationsSupervisor, Airport and Ground Operations (ISP) Position SummaryThe Airport and Ground Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal...
-
Gulfstream G650 Pilot
1 week ago
Ronkonkoma, New York, United States HTTPS:WWW.FINDAPILOT Full timePosition OverviewWe are seeking a qualified pilot for the operation of the Gulfstream G650 aircraft. The ideal candidate will be responsible for ensuring the safety and efficiency of all flights.Key ResponsibilitiesEnsure the safe operation of the G650 aircraft.Conduct flights in a responsible manner, adhering to all relevant regulations and...
-
Restaurant Team Member
24 hours ago
Ronkonkoma, New York, United States HMSHost Full timeJob SummaryThe Food Service Representative is a key member of the HMSHost team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. As a Food Service Representative, you will be the face of our brand, interacting with customers, taking orders, and handling transactions with accuracy and...
-
Airport Operations Crew
4 weeks ago
Ronkonkoma, NY, US, 11779 jetBlue Full timeAre you an internal JetBlue Crewmember? Title: Airport Operations Crew Location: Ronkonkoma, NY, US, 11779 Req ID: 55760 Category: Operations Airport Operations Crew Position Summary: The Airport...
-
Supervisor Airport and Ground Operations
4 weeks ago
Ronkonkoma, NY, US, 11779 jetBlue Full timeAre you an internal JetBlue Crewmember? Title: Supervisor Airport and Ground Operations Location: Ronkonkoma, NY, US, 11779 Req ID: 55761 Category: Operations Supervisor, Airport and Ground Operations...
-
Operations Intern
1 month ago
Ronkonkoma, United States Continuum Applied Technology, Inc. Full timeCAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we...
-
Operations Intern
1 month ago
Ronkonkoma, United States CAMP Full timeCAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support...
-
General Manager
2 hours ago
Ronkonkoma, United States The Wendy's Company Full timeWhat you'll doGeneral Managers provide the vision and leadership to all Crew, Shift Supervisors and Restaurant Managers to ensure that each customer's expectations are exceeded every visit and that the restaurant achieves or exceeds its business objectives every shift, every day. General Managers: Understand that growth is as much about people as it is about...
-
Warehouse Manager
2 months ago
Ronkonkoma, United States HMSHost at Long Island MacArthur Airport Full timeWith a career at HMSHost, you really benefit! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth...
-
Warehouse Manager
1 month ago
Ronkonkoma, United States HMSHost at Long Island MacArthur Airport Full timeWith a career at HMSHost, you really benefit We offer:Health, dental and vision insuranceGenerous paid time off (vacation, flex or sick)Holiday payMeal and Transportation Benefits401(k) retirement plan with company matchCompany paid life insuranceTuition reimbursementEmployee assistance programTraining and exciting career growth opportunitiesReferral program...
-
G-V Captain
2 months ago
Ronkonkoma, NY, United States skybound Full timeG650/G500 Pilot Seeking an experienced and dedicated pilot to join our team operating G650 and G500 aircraftResponsibilities:The selected candidate will be entrusted with the safe and efficient operation of our G650 and G500 aircraft, consistently demonstrating a commitment to the highest standards of aviation safety and professionalismThis individual...