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Patient and Customer Services Training Manager
4 months ago
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.
Your role at Baxter
As the Patient and Customer Services (PCS) Training Manager you have full responsibility over the strategy and portfolio of Respiratory Care internal training programs and courses. In this position you will analyze training needs, deliver training courses and workshops in support of critical initiatives related to systems and processes. You will update or create course materials to reflect changes in processes or systems and manage the training strategy effectively to ensure learning including instructional design, course material creation, supporting communications, instructing/facilitating, and performance support.
What you'll be doing
- Formulate training content, outline, and determine instructional methods applying knowledge of specified training needs and effectiveness of methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
- Create and manage continual education support materials.
- Develop and manage onboarding program for Respiratory Health new hire team members.
- Design and implement process to test training recipients on an ongoing basis.
- Perform Training Needs Assessments to determine an appropriate solution to meet business needs.
- Evaluates the effectiveness of courses and continuously improves methods to increase effectiveness.
- Collaborate with leadership on employee individual development plans to design programs for high potential and future leaders.
- Provide updates and results about progress of team members in all training programs to leadership.
- Build the internal network of internal trainers and organize regular Train the Trainer sessions.
- Continually review instructor performance and recommend improvements to program content and/or instructor presentation methods.
- Create and maintain a positive and professional learning environment.
- Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.
What you'll bring
- Bachelor's degree in Education, Business Administration, Communications, or related field and/or experience
- 3+ years of training experience preferable in medical device industry.
- 3+ years of experience in managing a training program, writing training manuals, participant guides, and/or training handbooks.
- Strong computer skills using Microsoft Office Suite, Visio, SharePoint required.
- Experience with educational authoring software such as Articulate, Captive, or similar LMS required.
- Knowledge of industry related learning management systems and delivery tools
- Knowledge of best practices of training using adult learning methods and techniques
- Demonstrated ability to complete full training cycle (assess needs, design, develop, deliver, monitor, and evaluate) in various instructor led, virtual, or on-line learning scenarios.
- Demonstrated ability in creating course content and practical experience in instructional design.
- Efficient time management, organization, and presentation skills
- Experience leading cross-functional teams required.
- Must demonstrate the ability to lead with indirect authority.
- Continuous Improvement experience desired
#LI-DF1
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $112,000 to $154,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Please click To view the EEO is the Law poster.
