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Customer Service Ambassador

2 months ago

Saint Paul, Minnesota, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a key member of our team, you will be responsible for providing exceptional customer service and support to our diverse customer base.

Key Responsibilities
  • Forge strong relationships with customers to drive repeat business and increase customer satisfaction.
  • Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
  • Proactively offer personalized financial services to customers, tailoring solutions to meet their unique needs and preferences.
  • Enter and maintain customer information with precision and integrity into our Point-of-Sale (POS) system.
  • Build new business by completing inbound and outbound call campaigns daily, driving sales and revenue growth.
  • Assist in customer account management and collections, accepting payments and monitoring and managing customer appointments.
  • Maintain a clean and organized store environment, adhering to our high standards of cleanliness and appearance.
  • Uphold compliance with Company policies and procedures, as well as all relevant local, state, and federal laws and regulations.
  • Engage in ongoing training and development, staying up-to-date on our evolving products and processes.
  • Work efficiently in a fast-paced environment, effectively navigating multiple tasks and meeting individual and team performance standards.
Requirements
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Professional demeanor and ability to engage with customers and peers in a positive and respectful manner.
  • Meticulous attention to detail and ability to accurately enter data.
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
  • Must be at least 18 years of age.
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands of the position, including standing for long periods and moving around the store.
What We Offer

We are committed to providing a comprehensive benefits package, including:

  • A comprehensive new hire training program.
  • Access to a robust learning management system, offering e-learning modules and training programs to support professional and personal development.
  • Performance-based career advancement opportunities.
  • Multiple coverage choices for medical insurance, including free telemedicine and medical spending account (HSA/FSA) options.
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
Our Culture

We pride ourselves on creating a diverse and inclusive work environment, where every employee feels valued and supported. Our relaxed, business casual dress code includes jeans and sneakers, and we encourage our employees to be themselves and bring their unique perspectives to the table.