Operations Assistant

1 month ago


Sugar Land, Texas, United States U.S. Army Medical Command Full time
Serves as an Operations Assistant (Laboratory) for GVMP under DoD Food Analysis and Diagnostic Laboratory. Incumbent performs duties primarily related to specimen receipt, electronic logging, shipping and online reporting.

The incumbent will additionally be a customer service representative who is responsible for answering phones and handling customer calls.

The incumbent will also serve as lab ordering official and Government Purchase Card holder performing tasks related to medical supply inventory audits, ordering, receiving, inspecting, record keeping and vendor coordination.

Processes animal sample packages to include unpacking, date tracking and documentation review for technical accuracy and completeness.

Exercises care in handling, processing and shipping of samples due to the nature of samples and risk of infection.

For misrouted samples or samples that must be sent to an outside laboratory, determines appropriate sample packing and preservative materials required to maintain integrity samples during shipment.

Monitors and replenishes inventory. Processes purchasing documents and periodically prepare and submit reconciliation reports. Verifies receipt of payment for specimen processing.
Maintains all documentation as required by Army and local regulations.

Determine sample test requirements, ensure proper tube designation for a wide variety of laboratory specimens for in-house analysis and/or shipment.

Inspects analysis request form to ensure that information complete and accurate. Verifies samples are collected in proper tubes and labeled accordingly. Appropriately identifies samples to ensure proper placement and determines urgency of processing.
Receives and reviews results for completeness and enters into Remote On-Line Veterinary Records System (ROVR).
Immediately informs supervisor of critical results or problems identified. Sends results to remote clinics, DOD entities, and state and federal government via mail service, FedEx, or fax. Retrieves test results from storage upon request.
Receives and handles customer service calls and email inquiries from requesting agencies and pet owners.
Contacts referring veterinarians for additional required information and/or patient history to ensure proper test result data is obtained. Enters all received samples into the electronic laboratory information management system.
Scans/uploads results into ERHS.

Uses variety of software programs and/or an electric typewriter to prepare material involving technical and legal terminology of the unit, requiring accuracy in spelling, grammar, and syllabication.

Types required number of copies based on standard operating procedures, distributes according to content.

Types material in final form; proofreads and screens for all required enclosures before releasing to responsible person for coordination and signature.

Processes and verifies payment transactions and prepares for deposit. Performs daily financial activity reports on a daily basis as required to complete the bank deposit.

Establishes and maintains office files in accordance with regulatory guidelines and procedures as dictated by unit SOP and standards of the laboratory accrediting agencies.

Compiles and provides end of month financial statistics as required.

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