Regional Service Technician

1 month ago

Buffalo, New York, United States tapwage Full time
Job Description


Pomeroy is seeking a part-time Technician to work as a travel field technician to be on-call to run service tickets as needed for our customers.

Will be required to work maximum of 30 hours per week but hours will vary.

Core Function:

This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.


Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.


  • Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
  • If assigned a company vehicle it will be the technicians responsibility to maintain the vehicle in a high state of repair and cleanliness, making sure that all maintenance is up to date and completed.
  • In some instance our Technicians are required to work out of their own personal vehicles. In this instance they are required to keep accurate records for mileage reimbursement. The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals. These Technicians are also required to maintain a clean MVR.
  • Must maintain good troubleshooting skills and increase their breakfix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment and assist your fellow technicians in resolving more complex issues or troubleshooting.
  • Follow company guidelines and procedures for maintaining your assigned inventory. The inventory location could be Company Vehicle, Storage Unit or HUB location. This will include confirming all good inbound parts for replenishment or service calls. Shipping out defective parts in a timely manner. The return of good parts no longer needed through the excess return process. And keeping accurate records of the inventory and location cleanliness.
  • As you will be the front line for our company it is expected of you to have exceptional customer service skills and help us to maintain a very high customer satisfaction level.
  • Pomeroy technicians utilize a Web based ticketing system to run service calls within their assigned zones. It is the responsibility of the technicians to make sure these tickets are maintained and updated daily. This will include properly updating your tickets to reflect the current status for that call as well as writing Correct, Proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, Call resolutions and others.
  • Regional Service Technicians are performance evaluated on the following criteria:
  • Meeting or exceeding their COT/SLA/RST Utilization goals.
  • Meeting or exceeding Customer Service goals.
  • Meeting or exceeding Inventory management goals
  • Meeting or exceeding Safety goals and procedures.
  • Meeting or exceeding set goals for training requirements and knowledge base.
  • Meeting or exceeding service call management and expectations.
  • Meeting or exceeding Daily admin tasks and procedures
  • Meeting or exceeding company standards for Operating and maintaining the Company vehicle if assigned one.
  • Meeting or exceeding company expectations in operating and reporting practices when utilizing a personal vehicle for work.

Supervisory Responsibilities:

  • None

Minimum Knowledge, Skills and Abilities required:

  • High School Diploma or equivalent is required.
  • AS/BS Degree in a related Technical field highly desired, but not required.
  • Industry Certifications such as A+, Net+, Server+, or similar are highly desired.
  • Minimum of 2 years Point of Sale repair, Network Equipment repair and PC repair experience highly desired.
  • Minimum 2 years previous experience of Break Fix or Network experience that was performed in a Retail or Office type setting is highly preferred.
  • Must be Safety Oriented and possess excellent Driving Habits and a clean MVR.
  • Must Show good mechanical aptitude and possess the ability to Troubleshoot equipment to a subassembly level. You will also be utilized in assisting fellow technicians who may call upon you for support.
  • Prior low voltage experience with voice/data cabling experience preferred.
  • Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues.
  • Excellent customer service skills required to properly interface with enduser customers. Must show good verbal and written communication skills. Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in webbased service calls.
  • Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA). The ability to work in adverse repair/installation environments and diffuse stressful situations. Must possess the ability to work independently while being a strong team player when needed.
  • Must be physically able to lift and carry up to 50 pounds when needed. Must be able to sit for extensive periods of time while driving. Must also be able climb a ladder up to 15' high when needed. Must be able to operate and work from an aerial work platform when needed. Must be able to pass various certification tests (Weights & Measures, etc)
  • Company provides retailoriented technology services 24/7/365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be oncall to support all our retail clients.
Physical and Mental Demands


The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions on a daily basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands


While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment and tools; and reach with hands and arms.

Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.

Must have ability to ascend and descend stairs and ladders.

Specific vision abilities required by this job include close vision and the ability to adjust focus and work in some low light areas.

Mental Demands


While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, Vendors and management.

Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General office environment

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within a retail or office environment, with standard office and retail equipment available.

Position Type

Reg. Part Time Non-Benefitted

Hiring in the following location(s):
Buffalo, NY

Scheduled Work Days

Monday - Friday or as decided by direct manager

Scheduled Work Hours

8am-5pm ET or as decided by direct manager

  • Automotive Service Technician

    1 week ago

    Buffalo, New York, United States BFS Fleet Service Full time

    Join Our Team as an Automotive Service Technician!Are you looking for a fulfilling role in vehicle maintenance and repair? At BFS Fleet Service, a family-owned and operated enterprise, we take great pride in the quality of our services and the satisfaction of our clients.Position Overview:We are currently on the lookout for dedicated and skilled Automotive...

  • Generator Service Technician

    1 week ago

    Buffalo, New York, United States Zenner & Ritter Full time

    Job OverviewJoin a Respected Team in a Vital SectorWith a legacy of over 90 years serving the Western New York/Buffalo area, we pride ourselves on our strong relationships with our clients, providing top-tier services at competitive prices. This commitment enables Zenner & Ritter, Inc. to sustain robust operations and strategize for future growth. Our aim is...

  • Generator Service Technician

    1 week ago

    Buffalo, New York, United States Zenner & Ritter Full time

    Job OverviewJoin a Respected Team in a Vital SectorWith a legacy of over 90 years serving the Western New York/Buffalo area, we pride ourselves on our loyal clientele, achieved through our commitment to delivering exceptional services at competitive prices. This philosophy enables Zenner & Ritter, Inc. to sustain robust operations and strategize for future...

  • CNC Service Technician

    4 days ago

    Buffalo, New York, United States Morris Great Lakes Full time

    Morris Great Lakes - CNC Service TechnicianMorris Great Lakes, a prominent division of Morris Group, Inc., stands as a key provider of CNC machinery, tooling, accessories, software, and automation solutions tailored for manufacturers in the precision machining sector. Our goal is to enhance productivity and empower manufacturers to maintain a competitive...

  • Heavy Equipment Service Technician

    1 week ago

    Buffalo, New York, United States H&K Equipment, Inc Full time

    Company OverviewH&K Equipment, Inc. stands as a leading dealer in the realm of forklifts, container handlers, railcar movers, utility vehicles, and more, serving the Pittsburgh and surrounding tristate area. With our headquarters conveniently located near downtown Pittsburgh and additional facilities in West Virginia, we specialize in the sale, rental,...

  • Heavy Equipment Service Technician

    1 week ago

    Buffalo, New York, United States H&K Equipment, Inc Full time

    Company OverviewH&K Equipment, Inc. stands as a leading provider of forklifts, container handlers, railcar movers, utility vehicles, and a diverse range of material handling solutions across the tristate area. With our headquarters situated near a major urban center and additional facilities in neighboring states, we specialize in the sale, rental,...

  • Clinical Services Regional Manager

    4 days ago

    Buffalo, New York, United States Favorite Healthcare Staffing Full time

    Job OverviewA reputable skilled nursing organization is actively seeking a Clinical Services Regional Manager to oversee operations across multiple facilities. Below are the essential details:Position: Clinical Services Regional Manager – Assisted LivingEmployment Type: Permanent / Direct HireEnvironment: Long-term CareWork Schedule: Full-time, Monday to...

  • Heavy Equipment Service Technician

    1 week ago

    Buffalo, New York, United States H&K Equipment, Inc Full time

    Company OverviewH&K Equipment, Inc. stands as a leading provider of forklifts, container handlers, railcar movers, utility vehicles, and more across the Pittsburgh region and surrounding areas. With our headquarters located conveniently near downtown Pittsburgh and additional facilities in West Virginia, we specialize in the sale, rental, servicing, and...

  • Heavy Equipment Service Technician

    1 week ago

    Buffalo, New York, United States H&K Equipment, Inc Full time

    Company OverviewH&K Equipment, Inc. stands as a leading provider of forklifts, container handlers, railcar movers, utility vehicles, and more across the Pittsburgh region and surrounding areas. With our headquarters conveniently located near downtown Pittsburgh and additional facilities in West Virginia, we specialize in the sale, rental, servicing, and...

  • Service Technician for Gaming Equipment

    4 days ago

    Buffalo, New York, United States AGS Full time

    Job OverviewThe Service Technician for Gaming Equipment plays a crucial role in the installation, maintenance, and repair of AGS gaming devices. This entry-level position requires flexibility in work hours, as tasks may be performed at any time throughout the day or night, including weekends and holidays. The technician will report directly to the Regional...

  • CNC Service Technician

    1 week ago

    Buffalo, New York, United States Morris Great Lakes Full time

    Morris Great Lakes - CNC Service TechnicianMorris Great Lakes, a prominent division of Morris Group, Inc., stands as a key provider of CNC machine tools, tooling, accessories, software, and automation solutions tailored for manufacturers in the precision machining sector. Our objective is to enhance productivity and empower manufacturers to secure a...

  • Service Technician

    4 days ago

    Buffalo, New York, United States TRS Heating & Air Conditioning, Inc. Full time

    Service Technician Job DescriptionTRS Heating & Air Conditioning, Inc. is seeking a skilled Service Technician to join our team. The ideal candidate will be responsible for performing HVACR jobs for industrial, commercial, and residential customers.Key Responsibilities:Participate in Service Department teams for HVACR servicing jobsPerform routine HVACR...

  • Heavy Equipment Service Technician

    1 week ago

    Buffalo, New York, United States H&K Equipment, Inc Full time

    Company OverviewH&K Equipment, Inc. stands as a leading provider of material handling solutions, specializing in forklifts, container handlers, railcar movers, and utility vehicles across the Pittsburgh region and beyond. Position SummaryWe are in search of a skilled Field Service Technician with expertise in heavy machinery to perform maintenance and...

  • Heavy Equipment Service Technician

    1 week ago

    Buffalo, New York, United States H&K Equipment, Inc Full time

    Company OverviewH&K Equipment, Inc. is a leading provider of forklifts, container handlers, railcar movers, utility vehicles, and more, serving the Pittsburgh area and the surrounding tristate region. With our headquarters located just minutes from downtown Pittsburgh and additional facilities in West Virginia, we specialize in the sale, rental, servicing,...

  • Field Service Technician

    6 days ago

    Buffalo, New York, United States Peak Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Field Service Technician to join our team at Peak Technologies. As a Field Service Technician, you will play a critical role in providing exceptional service and support to our clients, ensuring their enterprise mobility, managed services, printing, and mobile data capture solutions are running...

  • Heavy Equipment Service Technician

    4 days ago

    Buffalo, New York, United States H&K Equipment, Inc Full time

    Job OverviewH&K Equipment, Inc. stands as a leading provider of forklifts, container handlers, railcar movers, and utility vehicles across the tristate area. With our headquarters located near a major urban center and additional facilities in neighboring states, we specialize in the sale, rental, servicing, and refurbishment of a diverse range of heavy-duty...

  • Tire Service Technicians

    4 days ago

    Buffalo, New York, United States Mavis Tire Supply Full time

    Job OverviewMavis Tire Supply - AUTOMOTIVE TIRE TECHNICIANS ($800 New Hire Bonus)Accelerate your career with Mavis Tire Supply! We are seeking dedicated full-time Automotive Tire Technicians to enhance our team at our advanced automotive service and retail tire sales locations. Mavis is recognized as one of the largest tire sales and automotive repair...

  • Heavy Equipment Service Technician

    4 days ago

    Buffalo, New York, United States H&K Equipment, Inc Full time

    Job OverviewH&K Equipment, Inc. stands as a leading provider of forklifts, container handlers, railcar movers, utility vehicles, and more across the tristate area. With our headquarters located near a major urban center and additional facilities in neighboring states, we specialize in the sale, rental, servicing, and refurbishment of a diverse range of...

  • Automotive Service Technician

    4 days ago

    Buffalo, New York, United States Basil Family Dealerships Full time

    Position OverviewAre you passionate about automobiles and dedicated to assisting customers with their vehicle needs? This is your chance to engage in a fulfilling career. Basil Family Dealerships is actively seeking Quick Lane Technicians. This role offers a significant opportunity to advance within a reputable dealership alongside a committed team. We...

  • Automotive Service Technician

    1 week ago

    Buffalo, New York, United States Basil Family Dealerships Full time

    Position OverviewAre you passionate about automobiles and dedicated to assisting customers with their vehicle needs? This is your chance to engage in a fulfilling career. Basil Family Dealerships is actively seeking Quick Lane Technicians. This role presents an excellent opportunity to advance within a reputable dealership alongside a strong team. We offer...